Admin Officer (AO) - Band E

Brook Street NMR; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

Brook Street is recruiting for 5 Administrators to join the Correspondence team at the Office of Public Guardian, starting on July 23rd. This role involves supporting vulnerable customers by handling queries and correspondence, ensuring high-quality service delivery within a public sector environment.

Qualifications

• Excellent written and verbal communication skills.
• Experience with Microsoft Office (Word, Excel, Outlook, MS Teams).
• Good time management and prioritization skills.

Responsibilities

• Responding to emails and letters from a central inbox.
• Updating data in IT systems.
• Escalating customer queries as needed.

Skills

Communication

Time Management

Prioritization

Tools

Microsoft Office

Job description

Social network you want to login/join with:

** £12.53 PER HOUR ** POTENTIAL FOR WORK AT HOME/HYBRID WORKING ** START DATE 28th July 2025 **

The Office of the Public Guardian (OPG) supports the Public Guardian in carrying out the legal functions of the Mental Capacity Act 2005. The Act protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and financial affairs. OPG maintains a register of Powers of attorney, supervises deputies, and investigates concerns about attorneys or deputies.

* Temporary Role initially until the end of March 2026 with weekly pay *

37 hours per week, Monday to Friday, £12.53 per hour

Brook Street is recruiting for 5 Administrators to join the Correspondence team within our public sector client, the Office of Public Guardian, starting on Wednesday 23rd July.

Working hours are Mon to Fri, 9am to 5pm, with potential for more flexibility after completing 8 weeks of training.

This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

Role Overview:

These roles are for the Correspondence Team, primarily responding to emails and letters from a central inbox. You will be supporting vulnerable customers, handling their queries, and referring them to relevant departments. Excellent written and verbal communication skills are essential.

Customer Service Advisers receive regular management support, and the team collaborates to meet targets.

The work involves written communication with customers, updating case management systems, and collaborating with colleagues across the organization.

Key Responsibilities:

• Supporting the Power of Attorney Services department to meet delivery targets
• Promoting excellent service and continuous improvement, with training provided
• Escalating customer queries as needed
• Inputting and updating data in IT systems
• Responding to correspondence via post or email
• Participating in team meetings
• Analyzing and formatting data
• Handling customer correspondence professionally and courteously

Essential Skills:

• Excellent written and verbal communication skills
• Experience with Microsoft Office (Word, Excel, Outlook, MS Teams)
• Ability to make informed decisions based on evidence
• Good time management and prioritization skills

Desirable Skills:

• Experience working in a compliance environment
• Experience in operational delivery or administration roles

The roles are subject to passing a clear DBS check and providing three years of references. Please apply online with your current CV in Word format.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet all essential criteria.

As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview to eligible candidates.

If you identify as disabled or as a veteran/spouse/partner of military personnel and meet the criteria, please contact us via the Brook Street website to register your interest. We are committed to engaging with you.

In cases of high volume of eligible military candidates, the best candidates will be selected for interview.