Admin Officer (AO) - Band E

Brook Street; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer service role within a courthouse setting. This position involves supporting visitors, ensuring compliance with social distancing, and acting as a first point of contact for court users. The ideal candidate will have excellent customer service skills and administrative experience, along with the ability to work effectively in a busy environment. This role offers a unique opportunity to contribute to the smooth operation of court services while providing essential support to visitors and staff alike.

Qualifications

• Experience in customer service and administrative roles is essential.
• GCSE qualifications or equivalent are required.

Responsibilities

• Support visitor flow in and out of courthouses.
• Act as a first point of contact for court users.

Skills

Customer Service

Administrative Skills

Microsoft Office 2016

Education

2 GCSE's at Grade C or above

Job description

Required:

1. Excellent experience in customer service.
2. Good Administrative experience.
3. A positive welcome to all customers.
4. Ability to use Microsoft Office 2016.

Key Roles:

1. Supporting visitors flow in and out of courthouses.
2. Ensuring the public and staff stick to social distancing as and when required.
3. Act as an essential first point of contact for all court users involved in hearings.
4. Supporting and supervising visitors in waiting area.
5. Prepare court/hearing rooms and supporting judiciary in court.
6. Preparing files and documents.

Other duties:

1. Working as part of a flexible team whilst undertaking a range of the functions and responsibilities specified.

Skills and Qualifications:

1. 2 GCSE's at Grade C or above, or equivalent qualifications.
2. Have experience of working within a busy customer focused office environment.