Admin Officer – Antrim JBO

TN United Kingdom; Antrim; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Frontline Office team. In this role, you will be the first point of contact for claimants, guiding them through the Universal Credit Claims process. This position offers a unique opportunity to develop valuable skills while working in a diverse and inclusive environment. You will be responsible for gathering information, confirming identities, and providing essential support to claimants. Full attendance is required for a mandatory training course, ensuring you are well-prepared to excel in this rewarding role. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Diverse and inclusive employer

Active social mobility policies

Career progression opportunities

Qualifications

• Must have 5 GCSEs including Maths & English.
• Ability to handle difficult customer situations effectively.

Responsibilities

• Act as the first point of contact for claimants and progress Universal Credit Claims.
• Gather accurate information and ensure necessary documentary evidence is provided.

Skills

Customer Service

Communication Skills

Problem Solving

Education

5 GCSEs including Maths & English

Job description

Social network you want to login/join with:

• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Hours of Work: 9 to 5 Monday to Friday

Job Duties:

Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants and will be responsible for progressing Universal Credit Claims.

Job role:

1. Work as part of a multifunctional administrative team.
2. Be the first point of contact for claimants who have queries.
3. Gather accurate information and ensure that claimants provide the necessary documentary evidence.
4. Confirm claimants’ identity.
5. Ensure claimants are aware of their responsibility to report future changes.
6. Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
7. Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times, this will involve dealing with difficult customer situations.
8. Signpost the claimant to the relevant support.

Please note that full attendance will be required on a 13-day mandatory training course with no leave permitted. Training will involve travel to another area.

Must have 5 GCSEs including Maths & English (must be able to show certificates).

*The successful applicant will be required to complete an Access NI check during registration.*