Admin Officer

Integrated Care System; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A key NHS organization is seeking an enthusiastic Admin Officer to provide vital administrative support in a busy health services environment in Barnsley. The successful candidate will be the first point of contact for service users while maintaining confidentiality and delivering high-quality customer service. Applicants must have strong organizational and communication skills and be computer literate with a good understanding of data protection and customer care. Applications welcomed from those with the right to work in the UK.

Qualifications

• Recent secretarial/administrative experience and copy/audio typing.
• Understanding the need to maintain strict confidentiality.
• Ability to prioritize tasks to meet deadlines.

Responsibilities

• Provide comprehensive administrative support to clinical services.
• Act as the principal point of contact for service users.
• Maintain good working relationships and communicate effectively.

Skills

Organizational skills

Communication skills

Computer literacy

Customer care skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back South West Yorkshire Partnership NHS Trust

Admin Officer

The closing date is 14 August 2025

We have an excitingopportunity for an enthusiastic and experienced Band 3 secretary/administratorto join our Musculoskeletal Community Service.

Individualswill work in a highly motivated dynamic team of administrators andMusculoskeletal Physiotherapists in an outpatient service. This role isintegral to our service as you will be the first point of contact for serviceusers, both by telephone and face to face, navigating them through theirpathway and supporting the smooth and efficient running of the service.

Thisis a busy environment with competing demands, with service users at the centerof all we do. To fulfil this exciting role, we will offer you support andsupervision to achieve your best outcomes and develop your skills andknowledge.

Thepost is based at New Street Health and Wellbeing Centre in Barnsley butoccasional travel between sites maybe required according to the needs of theservice.

Atthe time of advertising, this role does not meet the minimum requirements setby UK Visas and Immigration to sponsor candidates to work in the UK. For thisreason, we are unable to sponsor anyone for a skilled worker visa for this role.

Weare happy to accept applications from candidates who can prove their right towork in the UK or via alternative visa routes. Such applications will beconsidered alongside all other applications.

All employees of the Trust are strongly encouraged to befully vaccinated against COVID-19 to protect patients.

Main duties of the job

Thesuccessful candidate must be computer literate and have an excellent eye fordetail and accuracy. You will have access to patient records thereforecompliance with our information governance policies and procedures isessential.

Youwill need exceptional organisational skills and be committed to consistentlydelivering a high-quality service and be passionate about ensuring people whouse our service receive good quality customer care.

Thisis a varied role where communication skills are key to all that we do as a large portion of this role is telephone based as well as face toface with our service users.

Workingin a service that interfaces with primary and secondary care colleagues. Youwill be expected to be flexible around working times which may include eveningand weekend working.

We are aware that an increasing number of applicants areusing AI technology to generate responses on NHS Job application forms. Westrongly discourage this and will conduct a thorough screening process beforeselecting candidates to progress to the next stage. If you are using AI toenhance your application, please disclose this in your NHS Jobs applicationform.

About us

Weare a specialist NHS Foundation Trust that provides community, mental healthand learning disability services for the people of Barnsley, Calderdale,Kirklees and Wakefield. We also provide low and medium secure services and arethe lead for the west Yorkshire secure provider collaborative.

Our mission isto help people reach their potential and live well in their communities, we do thisby providing high-quality care in the right place at the right time. We employstaff in both clinical and non-clinical services who work hard to make adifference to the lives of service users, families and carers.

We encourageand welcome applications from all protected characteristic groups, we valuediversity and want our workforce to be reflective of our communities.

Beinga foundation Trust means were accountable to ourmembers, who can have a say in how were run. Around 14,300 local people(including staff) are members of our Trust.

Joinus and you will be one of over 4,500 staff committed to supporting and improvingthe mental, physical and social needs of the thousands of people we meet andhelp each year.

Weare committedto safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all colleagues and volunteers to share thiscommitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Job responsibilities

JOB SUMMARY

Serviceuser contact referred to in this Job description will only apply when workingwithin a clinical area.

Thepost-holder will:

under the supervison/direction of theAdministrative Supervisor, within a delegated framework for agreed tasks and seekingsupport as and when necessary, provide a comprehensive, confidential, Secreterial/administrativeservice to clinical/support services, in an efficient and confidential manner.

provide services within well-establishedpolicies, procedures, protocols, guidelines, whilst acting within the requiredsphere of competences for the role at all times.

demonstrate sound knowledge of theservice to enable the post holderto contribute and inform decision making within the service.

may work within clinical environments whereconflict resolution may be required.

act as principal point of contactfor users of the service eg,individuals from within/outside the Trust, serviceusers and members of the public etc.

work flexiblyto meet the needs of the service.

develop and maintain good working relationshipsby being, flexible, adaptable, polite, positive and empathetic, communicatingeffectively and informatively.

work with sensitivity and have agood understanding of the service provision and issues experienced by its users.

prioritise own tasks, exercising a degree of independence,initiative and judgement. Assess situations,identify and resolve potential problems within own skill set. Refer and seekguidance on issues outside of postholders level of competency or authorityto the Administrative Supervisor.

work withinwell-established departmental/Trust policies, procedures, protocols, guidelinesand established service delivery plans at all times.

use effective verbal/written communicationatall times,incorporating tact, empathy, consideration, courtesy and confidentiality.Adapt style of communication to respond to others user communication difficulties.

ensure the service experiencedis positiveand service user confidentiality is maintainedat all times. Treat usersof the service, colleagues etc, with respect, dignity, courtesyand in accordance with the Trusts Values.

For full details of the role please see the supporting documents attached.

Person Specification

Experience

• Recent Secretarial/administrative experience and copy /audio typing.
• Note/minute taking.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
• In working as an effective team member with minimum supervision.
• In working in a busy environment with competing demands.
• Understanding of the need to maintain strict confidentiality.
• In using a degree of initiative.
• in organising and prioritising own tasks in order to meet deadlines.
• In working in a caring environment.
• In dealing with the public.

Training

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training and maintain skills.

Qualifications

• As appropriate to the role:
• Or, be able to demonstrate competency at level 3.
• Willingness to undertake further study/development.

Physical Atrributes

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Special Knowledge/Skills

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• In, decision-making and prioritisation.
• Knowledge of Data Protection Act.
• Customer care skills.
• Good interpersonal skills.
• Resilience to pressure and exposure to emotional, distressing situations
• Non-judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.
• Able to fulfil the requirements of the Trusts value based induction.
• Knowledge of information governance.

Personal Attributes

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South West Yorkshire Partnership NHS Trust