Admin Executive, Social Service (Contract) - JL

APBA TG HUMAN RESOURCE PTE. LTD.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a candidate for a 1-year administrative position that involves providing customer service for rehabilitation services. The successful applicant will engage with clients and perform various administrative tasks, including data entry and document management. Ideal candidates will possess a Bachelor's Degree and relevant experience, with immediate availability preferred.

Qualifications

• Bachelor’s Degree required.
• Experience in casework or customer service preferred.
• Immediate starters preferred, only Singaporeans eligible.

Responsibilities

• Conduct phone and face-to-face interviews with family referees.
• Admin duties including data entry and document preparation.
• Manage walk-in clients and respond to enquiries.

Skills

Customer Service

Administrative Skills

Data Entry

Education

Bachelor’s Degree in any discipline

Tools

Microsoft Excel

Job description

Working Location:Caldecott
Contract Duration: 1-year
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $3,160 per month


You will be responsible for providing both administrative and ad-hoc customer service duties over the counter for rehabilitation services.


Responsibilities:

Admin Duties

· Conduct phone and face-to-face interviews with family referees

· Conduct phone calls with Respondents to confirm their hearing attendances

· Prepare letters to be sent out on a timely basis:

o Hearing outcome letters on a weekly basis

o Notification letters on a monthly basis

o Pre-notification letters on a quarterly basis

· Monitor and keep records of the courier delivery statuses of letters, and perform necessary follow-ups to ensure that all mails are accounted for and tallied

· Upload documents and case notes into the system to ensure effective documentation of cases

· Check through cases in system to extract relevant information from the cases, and prepare listings for these cases where required

· Perform data entry of relevant records into the system and in Microsoft Excel

· Carry out other general administrative duties such as printing, photocopying, scanning and shredding of documents

Counter Duties (where required)

· Manage walk-in clients with enquiries, complaints and/or requests for assistance and dispense advice where possible

· Reply to administrative line and email for general enquiries

· Assist with the opening and sorting of incoming mails

· Schedule interviews and appointments for Members of Public to meet officers

· Assist with the counter administrative matters for hearings

· Any other ad-hoc duties to be assigned.

Requirement:

· Bachelor’s Degree in any discipline

· Relevant experience in casework / case management / customer service duties will be ideal.

· Immediate Starters are preferred (Not serving any notice period)

· Only Singaporeans.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275