Admin Customer Service

Civil Safety; Welshpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A fast-expanding Registered Training Organisation in the UK is looking for a dedicated professional to support the training facility. You will provide administration and client support, ensuring a smooth training experience for students and trainers. Ideal candidates will have strong customer service skills and advanced computer proficiency. This position offers a chance to contribute to a growing organization with a commitment to safety and training.

Qualifications

• Friendly, professional and efficient customer service mindset.
• Strong skills in using educational platforms.
• Strong work ethic and team collaboration.

Responsibilities

• Ensure smooth running of the training facility.
• Provide excellent client support.
• Support trainers and students with their needs.

Skills

Customer service mindset

Advanced computer skills

Team work

Education

Qualification in business administration

Tools

MS Office

Google Drive

Job description

Overview

Civil Safety is a fast-expanding Registered Training Organisation (RTO) working across QLD and WA. We specialise in providing both training and safety advisory services to the mining, civil, oil and gas sectors.

Responsibilities

• Support our students, client companies and trainers by ensuring the smooth running of the training facility and providing excellent client support.
• Bring together all elements required for trainers and students.
• Be one of the friendly and welcoming first points of contact, face to face, on the phone and via email.
• Provide administration support for the training facility and for setting up training sessions.
• Enter data into our learning management systems and keep all records in order.

Qualifications / Requirements

• Friendly, professional and efficient customer service mindset.
• Advanced computer skills for use of educational platforms, MS Office and Google Drive.
• A strong sense of team play and a strong work ethic.

Application Details

Your application will include the following questions:

• Do you have experience in administration?
• Do you have experience working for a registered training organisation (RTO)?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• Have you completed a qualification in business administration?
• How much notice are you required to give your current employer?
• What’s your expected hourly rate?
• How many hours are you available to work per week?

To help fast track investigation, please include here any other relevant details when reporting concerns about job advertisements.