Admin Cum Customer Care and Office Customer Support & Client Services – UK Visa Spons[...]

Destinydot; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm in the UK is looking for a full-time Customer Support representative. The role involves managing client communications, resolving inquiries, and providing administrative support, ensuring high levels of customer satisfaction. Starting salary is £25,000 per year, with benefits including pension and company events. UK visa sponsorship is also available.

Benefits

Company events

Company pension

Free parking

UK Visa Sponsorship

Qualifications

• Excellent interpersonal and written communication abilities are essential.
• Knowledge of Google Workspace, Microsoft Office, and CRM software is required.
• Careful attention to detail and strong organisational skills are necessary.

Responsibilities

• Manage daily office duties including data entry and scheduling.
• Respond to customer inquiries through phone, email, and text.
• Assist with new client onboarding and ensure service provisions.

Skills

Excellent interpersonal and written communication abilities

Knowledge of Google Workspace

Knowledge of Microsoft Office

Knowledge of CRM software

Excellent organisational skills and attention to detail

Customer-focused with a composed and professional demeanour

Capacity to efficiently prioritise and multitask

Prior administrative or customer service experience

Job description

Find UK visa sponsorship opportunities in Customer Support & Client Services. Support your career journey with dedicated assistance.

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Main Goal:

To be the initial point of contact for client communications, questions, and service coordination while offering effective administrative assistance. This position guarantees efficient daily operations and excellent customer service.

Principal Duties:

1. Assistance with Administration

• Manage routine office duties, such as data entry, paperwork, and filing.
• Oversee internal team scheduling, meetings, and calendars.
• Organise and update customer and business information in CRMs or databases.
• Manage and arrange both physical and digital file systems.
• As required, create presentations, letters, reports, and other business documents.

2. Customer Service

• Respond immediately and professionally to incoming phone calls, emails, and texts.
• Respond to consumer questions, fix problems, or forward to the proper divisions.
• To guarantee prompt resolution, keep track of and follow up on client requests or grievances.
• Continue to solve problems and listen intently to maintain high levels of client satisfaction.

3. Customer Service

• Assist with new client onboarding by providing service briefings, account setup, and documentation.
• Act as a point of contact for internal teams and clients to guarantee effective communication.
• Plan the provision of services, follow-ups, and feedback gathering.
• Keep client records up to date and make sure contracts are being followed.

4. Interaction and Arrangement

• Provide clients and coworkers with clear updates, schedules, and instructions.
• Work together with other departments to efficiently satisfy client needs.
• Create and distribute client service reports to management on a daily or monthly basis.

5. Observance and Documentation

• Verify that internal files and client paperwork adhere to corporate policies and compliance guidelines.
• Keep accurate and current records to aid internal audits.

Qualifications & Skills Needed:

• Excellent interpersonal and written communication abilities
• Knowledge of Google Workspace, Microsoft Office, and CRM software
• Excellent organisational skills and attention to detail
• Customer-focused with a composed and professional demeanour
• Capacity to efficiently prioritise and multitask in a hectic setting
• Preferably, prior administrative or customer service experience

Type of Job: Full-time

Salary: Starting at £25,000.00 year

Benefits

• Events for the company
• Pension of the company
• Parking is free.
• UK Visa Sponsorship

Disclaimer

Scam Warning:Please take note that the employees at Destinydot.com will never get in touch with you or ask you to do so in order to deal, help, or make a payment. A scammer is anyone who claims to be representing us in this way.

Note: The sole purpose of this article is to provide information. We are not agents for Visas. Beyond posting openings, we don’t offer any kind of support. Vacancies given on this website are obtained from the Internet. Please check the genuineness of the companies you are applying to while proceeding with the application.

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