Admin Coordinator - 36 hours

Integrated Care System; Twickenham; On-site; GBP 33,000 - 36,000; Full time

Job summary

An Integrated Care System seeks an experienced Admin Coordinator to support its Telemedical Services team in Twickenham. This 36-hour per week role offers a hybrid work option after initial training. The ideal candidate will have senior administrative experience, strong communication skills, and proficiency in IT systems.

Benefits

34 days annual leave

Employee benefits program including health services

Qualifications

• Significant experience in administrative functions.
• Experience of managing people and understanding management techniques.
• Competent in Microsoft Office programmes including Word, Excel, and Outlook.

Responsibilities

• Deliver high-quality administrative support and supervise daily operations.
• Ensure adequate staffing levels and participate in recruiting new team members.
• Maintain accurate staff records and liaise with relevant departments.

Skills

Attention to detail

Interpersonal skills

Communication skills

Education

English and Maths qualification

Tools

Microsoft Office

Job description

Go back British Pregnancy Advisory Service (BPAS)

Admin Coordinator - 36 hours

The closing date is 05 August 2025

Are you a confident and experienced senior administrator looking for a rewarding new role?

At BPAS we are looking for a proactive Admin Coordinator to join our Telemedical Services team in Richmond. This is a 36-hour per week role, with the opportunity to work in a hybrid capacity once initial training and competencies are signed off. Full details, including salary, are available in the Further Information section.

You'll play a key part in the smooth running of our service. Youll be responsible for delivering high-quality administrative support and will deputise for the Treatment Unit Manager on administrative matters when required.

About You

We're looking for an experienced senior administrator, ideally with a background in healthcare, though this isn't essential

You'll be an organised, detail-oriented professional with a strong grasp of management principles, including planning, coordinating workflows, and motivating a team. You'll also be confident using a range of IT systems, including MS Office and bespoke databases, and meticulous when handling sensitive client documentation.

We are looking for:

• Understanding of clerical procedures, including document checking, telephone handling, and reception duties
• Good attention to detail, supportive towards colleagues and clients and is an effective team player
• Strong interpersonal and communication skills, with the ability to engage effectively at all levels, internally and externally
• Experience of managing a team would be an advantage

Main duties of the job

• Ensure adequate admin staffing levels with the necessary skills to meet service needs; participating in the recruitment, induction and training of staff.
• Monitor employee performance against agreed quality standards and carry out one to one interviews with staff in order to identify development needs and opportunities.
• Maintain accurate staff records in relation to time sheets, sickness and holidays and input information into the payroll adjustments database.
• To assist in the implementation of procedures to meet Health and Safety legislation, i.e. risk assessments, COSHH etc.
• To liaise with the Lead Nurse(s) to ensure the smooth running of the unit.
• Supervise the completion and transmission of all the necessary client administration in a timely and accurate manner, i.e. the preparation of medical case notes, the completion of forms, discharge information and the patients register.
• Undertake and supervise general office duties such as word processing and spreadsheet systems, handling of daily post, filing and archive systems.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

Further information and a full job description can be found on the right hand side of the page and is available for you to review and download.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help.

Salary: £33,510 to £35,979 per annum - inclusive of OLW and depending on skills and experience

Shift Pattern: 36 hours per week between the parameters below. Set hours will be discussed at the interview stage; Saturdays will be required only to cover sickness and annual leave.

Monday 08:00am - 06:00pm

Tuesday 08:00am - 06:00pm

Thursday 08:00am - 06:00pm

Friday 08:00am - 04:00pm

Saturday 08:00am - 06:00pm

Please note :

This role will become a hybrid role after the initial training and competency sign off

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 5 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

General

• Do you support a woman's right to choose Abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• This role is working 36 hours per week over Monday to Friday, with expectation to cover Saturdays in the event of a sickness or annual leave - Can you commit to this?
• The role will become a hybird after the initail training and competency sign off - are you aware of this?
• Would you like to add any further information/statements to support your application?

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

Experience

• Able to demonstrate significant experience in administrative function
• Previous experience of managing people and Management techniques: Planning and Organizing, motivation of staff
• Awareness of budget management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£33,510 to £35,979 a year- Depending on Skills & Experience, inclusive of OLW