Admin Coordinator

Job Description

To provide the highest standard of service to our customers while processing inquiries related to Engineer new starters, relocations, and cancellations. Ensuring that their experience is completed smoothly, efficiently, and to a high quality.

Responsibilities and Objectives:

1. Ensure all Engineer Management inquiries are dealt with in a courteous and professional manner.
2. Process all inquiries received into the Engineer Management inbox and Salesforce in a timely manner.
3. Ensure that all Salesforce cases are updated with correct information relating to the customer request.
4. Process new customer, relocation, or cancellation requests on My Client's Admin platform.
5. Maintain customer-specific information to enable the team to correctly complete any engineer setups.
6. Work closely with the Planning and Implementation team to ensure a high level of customer service.

Who We’re Looking For:

Skills and Abilities:

• Good communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Willingness to learn and develop new skills.
• Attention to detail.
• Excellent customer focus.
• Provide proactive support to colleagues within the business and to their customers.

Qualifications and Experience:

• Experience working in an administrative role.
• Experience in a process-driven environment.
• Knowledge of and ability to work within service level agreements.
• Proficiency in IT tools such as Word, Excel, and Microsoft Online.

Desirable:

• Ability to demonstrate initiative and suggest improvements.
• Experience using Salesforce and My Client's Admin platform.