Admin AssistantCommercial Department

TN United Kingdom; Aberdeen City; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Admin Assistant for a 6-month contract. This role is pivotal in enhancing customer satisfaction by efficiently processing enquiries and orders while adhering to internal KPIs. You will collaborate with the Quotation Team, leveraging your administrative skills to analyze trends and improve conversion rates. The position offers a unique opportunity to contribute to process improvements and gain valuable experience in a dynamic sales environment. If you're passionate about customer service and eager to develop your skills, this role is perfect for you.

Qualifications

• Proficiency in Microsoft Office, especially Excel and Word.
• Experience in a similar administrative role is desirable.

Responsibilities

• Process customer enquiries and orders using ERP and CRM systems.
• Support the measurement of departmental KPIs in collaboration with Coordinators.

Skills

Microsoft Office

Customer Service

Data Entry

Analytical Skills

Education

Secondary School Level Maths

Secondary School Level English

Higher Education Qualifications

Tools

ERP Systems

CRM Systems

Job description

Job Description

We are recruiting an Admin Assistant for a 6-month contract in Gateshead.

Reporting to the Product Line Manager, the Administrator will be responsible for inputting and processing customer enquiries, quotations, and orders using the ERP and CRM systems. The role focuses on improving customer satisfaction by reducing response times and simplifying the customer experience, following company procedures to ensure timely completion of administrative tasks aligned with internal KPIs.

You will collaborate with the Quotation Team to pursue customer orders and support customers where possible. This role offers the opportunity to utilize and develop your administrative and sales skills, including analyzing quotation and order trends to enhance conversion rates. Additionally, you will contribute to continuous process improvements within the department to increase efficiency in line with company strategy and vision.

DUTIES & RESPONSIBILITIES:

1. Process customer enquiries, quotations, and orders efficiently using ERP and CRM systems.
2. Manage and log daily enquiries from customers and internal teams, with support from Sales Engineers and Coordinators.
3. Represent customer interests within the business to facilitate timely resolutions.
4. Support the measurement of departmental KPIs in collaboration with the Coordinators.
5. Adhere to all departmental and company procedures.
6. Perform other duties as reasonably required by the line manager.
7. Ensure compliance with health & safety, quality policies, and housekeeping standards.

Desired Qualities/Qualifications

Qualifications:

• Essential: Secondary school level Maths and English.
• Desirable: Higher education qualifications.

Experience:

• Essential: Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook).
• Desirable: Experience in a similar role, within a sales environment, and familiarity with sales practices, procedures, and ERP/MRP systems.