Admin Assistant for Facilities Managers - 12 month Fix Term (APAA)

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Admin Assistant for Facilities Managers - 12 month Fixed Term (APAA), London

Client:

Rapport Guest Services

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

249aeebfd62f

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Role Responsibilities

• Ensuring that the portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety, security, and accessibility.
• Managing ticketing system (Service Channel), budgeting tool, compiling and analyzing reports, managing escalations and follow-up.
• Verifying if all routine and non-routine work is executed per approved quality, milestone, financial, and environmental requirements as well as in close communication and partnership with store, market, and global retail support leadership.
• Maintaining consistent market-level communications and ensuring timely information distribution.
• Providing market-level training to Operations teams, either virtually or in-person, on elements such as Service Channel, brand standards, vendor interactions, or daily audits.
• Overseeing Service Provider education, conducting business reviews, and overall management.
• Compiling reports, summaries, minutes, and data as needed.
• Preparing bid packs and briefs to inform and influence the execution of projects.

The Ideal Candidate

• Working knowledge and experience engaging with facilities responsibilities in a retail store environment.
• Ability to work well with others and create strong field and corporate relationships.
• Comfortable handling risk and uncertainty.
• Dedication to delivering consistent customer service internally and externally.
• Self-starter with exceptional time management skills and great attention to detail.
• Demonstrated ability to complete multiple tasks within tight deadlines.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Proficient in work order management tools such as Service Channel, along with Excel and Apple tools like Keynote, Numbers, and Pages.