Admin Assistant - 21 hours

NHS; Peterborough; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading healthcare charity is seeking an experienced Admin Assistant to join their Peterborough unit. You will support the team by managing administration tasks and ensuring a welcoming atmosphere for clients. Required skills include strong attention to detail and experience in clerical procedures. The role offers a salary of £23,417 - £26,382 pro rata and generous benefits, including 34 days annual leave.

Benefits

34 days annual leave

Employee benefits programme through BHSF

Qualifications

• Experience of dealing face to face with patients who may be upset.
• Knowledge of clerical procedures including checking documentation.
• Experience with telephone and reception duties.

Responsibilities

• Answer and direct telephone queries.
• Accurately check or complete BPAS and legal paperwork.
• Monitor, edit and amend appointment lists.

Skills

Attention to detail

Supportive attitude

Effective teamwork

Job description

British Pregnancy Advisory Service (BPAS) is seeking an Admin Assistant for 21 hours a week over Wednesday to Friday.

The closing date is 16 October 2025

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to join our Peterborough unit. A detailed shift pattern and salary information can be found below.

You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

We are also looking for:

• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family.

Job Details

Salary: £23,417 - £26,382 per annum pro rata - depending on skills and experience.

Shift Pattern: Wednesday & Thursday 08:30 - 16:30 | Friday 08:30 to 14:30

Location: BPAS Peterborough, Broadway Court, Ground Floor North Wing, Peterborough PE1 1RP

Requirements:

• Administration experience gained within an office environment and general office duties
• Experience with clerical procedures including the checking of documentation
• Experience of telephone and reception procedures
• Support a woman's right to choose abortion

Equal Opportunities: BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework.