Admin Assistant - 15 hours

British Pregnancy Advisory Service (BPAS); Peterborough; On-site; GBP 23,000 - 27,000; Part time

Job summary

A women's reproductive healthcare charity in Peterborough seeks a part-time Admin Assistant for 15 hours weekly. The candidate should have office experience, excellent communication skills, and the ability to manage sensitive interactions with clients. Responsibilities include handling queries, managing documentation, and appointment scheduling. A supportive work environment with attractive benefits is offered.

Benefits

34 days annual leave

Employee benefits program

Access to health & wellbeing services

Qualifications

• Proven experience in an office environment performing administrative duties.
• Excellent communication, both verbally and in writing.
• Ability to handle sensitive patient interactions with empathy.

Responsibilities

• Answer and direct telephone queries effectively.
• Check and complete necessary documentation accurately.
• Manage appointment lists and inform clients of changes.

Skills

Communication skills

Attention to detail

Team player

Education

English and Maths qualification (GCSE A to C)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back British Pregnancy Advisory Service (BPAS)

Admin Assistant - 15 hours

The closing date is 16 October 2025

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to come and join our Peterborough unit on a part time basis for 15 hours a week on a Monday and a Tuesday. A detailed shift pattern and salary information can be found below.

You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal andexternal colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring allrelevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS bookingsystem, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort anddistribute incoming mail and prepare and despatch statistical information andreports.

We are also lookingfor:

• Experience of dealing face to face with patients who may be upset,within a care environment.
• Knowledge of clerical procedures including checking documentation,telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients andis an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Salary: £23,417 - £26,382 per annum pro rata - depending on skills and experience.

Shift Pattern: Monday & Tuesday 08:30 - 16:30

Location: BPAS Peterborough, Broadway Court, Ground Floor North Wing, Peterborough PE1 1RP

Interested so far? Don't delay, apply today!

The Small Print:All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties
• Experience with clerical procedures including the checking of documentation
• Experience of telephone and reception procedures
• Experience of dealing face to face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• This role is for 15 hours per week on a Monday and Tuesday at our unit in Peterborough. Can you commit to this?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£23,417 to £26,382 a yearpro rata - Depending on skills & experience