Admin Assistant - 15 hours

British Pregnancy Advisory Service (BPAS)

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to come and join our Northampton unit for 15 hours per week every Thursday and Friday. A detailed shift pattern and salary information can be found in the further information section below.

You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal andexternal colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring allrelevant documentation is available for the clients episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS bookingsystem, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort anddistribute incoming mail and prepare and despatch statistical information andreports.

We are also lookingfor:

• Experience of dealing face to face with patients who may be upset,within a care environment.
• Knowledge of clerical procedures including checking documentation,telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients andis an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• 34 days annual leave per year
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Job responsibilities

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information

Hours: 15 hours per week

Shift Pattern:

• Thursday & Friday | 09:30 to 17:30

Location:

• BPAS Northampton: 1 Aquila House, 14 St Giles' Terrace, Northampton NN1 2BN

Interested so far? Don't delay, apply today!

This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Small Print:All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties
• Knowledge of clerical procedures including checking documentation, telephone and reception duties
• Experience of dealing face to face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• This role is based at our Northampton unit (NN1 2BN) working 15 hours per week every Thursday and Friday - Can you commit to this working pattern?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

£23,417 to £26,382 a yearpro rata - Depending on skills and experience