Admin Assistant

BAXI; Warwick; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Une entreprise leader dans les solutions de chauffage au Royaume-Uni recherche un Assistant Administratif. Ce rôle à temps partiel permet de travailler dans une ambiance collaborative tout en offrant un soutien essentiel aux équipes. Vous serez en charge de répondre aux demandes des utilisateurs, de gérer les documents et d’assurer que les données soient saisies correctement. L'entreprise valorise la diversité et l'inclusion, offrant un environnement de travail respectueux et dynamique.

Benefits

25 jours de congés payés (pro-rata)

Protection du revenu

Pension contributive

Congés maternité/paternité

Réductions pour le personnel

Qualifications

• Capable de travailler individuellement et en équipe.
• Organisé, autonome avec une grande attention aux détails.
• Excellentes compétences informatiques nécessaires.

Responsibilities

• Répondre aux appels et e-mails, fournir du support aux utilisateurs.
• Créer des accords de garantie et gérer les documents.
• Assurer la clôture correcte et dans les délais de tous les travaux.

Skills

Good interpersonal skills

Sound literacy and numeracy skills

Good computer skills (Windows, Microsoft Word, Excel)

Adaptability to change

Self-motivated

Team collaboration

Organisational skills

Attention to detail

Job description

Job Title: Administration Assistant

Location: Warwick (Hybrid available after training)

Working Hrs: 6 month contract - Part-Time (30 hours, Mon to Fri)

Reporting Line: Administration Team Leader

On a daily basis youll be responsible for, but not limited to:

• Answering telephone calls and emails from end users and call agents, providing support and guidance when required within set service levels.
• Respond to queries relating to extended warranty, annual services and documentation requests.
• Creating warranty agreements
• Ensuring all jobs have been closed and invoiced correctly and on time
• Ensuring all data loaded into the system has been loaded accurately even where manual intervention is required
• Ensuring field trial appliances are serviced and terminated on time
  
  

About You

We want to make sure youre set up for success in our mission. To be successful in your application youll need:

• Good interpersonal skills
• Sound literacy and numeracy skills
• Good computer skills, including knowledge of: Windows, Microsoft Word and Excel
• Adapts to change well and views it as an opportunity with a positive mindset
• Someone who is self-motivated
• Capable of working both individually and within a team
• Organised
• Excellent attention for detail
  
  

What We Offer

Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday (pro-rata) in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Whats it like to work at Baxi UK and Ireland?

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. Were focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.

Do you have a passion and appetite for evolution? Come and join us!

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