Admin Assistant

TipTopJob; Swindon; On-site; GBP 22,000 - 25,000; Full time

Job summary

A reputable home improvements company in Swindon is seeking an Administrative Support to manage customer enquiries and assist project managers. You will be the first point of contact for customers, maintaining office operations and communications. Successful candidates will demonstrate strong communication skills and a willingness to learn. The role offers a competitive salary of £22,000 to £25,000 with 28 days of holiday and opportunities for career progression.

Benefits

28 days of holiday

Full training and support

Career progression opportunities

Qualifications

• Some admin or customer service experience is helpful, but full training will be provided.
• Good computer literacy, particularly with Microsoft Office and CRM systems.
• Organised, reliable, and eager to learn.

Responsibilities

• Act as the first point of contact for customers, handling enquiries professionally.
• Support project managers with administrative tasks like scheduling and documentation.
• Maintain accurate files and databases to keep projects on track.

Skills

Computer literacy

Strong communication skills

Organised

Reliable

Tools

Microsoft Office

CRM systems

Job description

Location: Swindon Office

Salary: A GBP 22,000 to A GBP 25,000 per annum (depending on experience)

Hours: Full-time (Monday to Friday)

Holiday: 28 days per year

About The Role

This is an office-based position where you’ll play an important part in supporting our team and ensuring the smooth running of day-to-day operations. Your key responsibilities will include:

• Acting as the first point of contact for customers, handling enquiries via phone, email, and in person with professionalism and care.
• Supporting project managers with administrative tasks such as scheduling appointments, preparing documentation, and updating progress trackers.
• Coordinating diaries and assisting with the planning of site visits and installations.
• Maintaining accurate files and databases to keep projects on track.
• Preparing reports, letters, and other correspondence as needed.
• Ensuring the office runs smoothly by assisting with general tasks such as filing, organising paperwork, and managing supplies.
• Liaising with customers, installation teams, and colleagues to ensure communication remains clear and consistent throughout the customer journey.

About You

• Experience: Some admin or customer service experience is helpful, but full training will be provided.
• Skills: Good computer literacy (e.g., Microsoft Office, CRM systems) and strong communication skills.
• Attributes: Organised, reliable, and eager to learn.
• Qualities: A friendly, helpful manner and a team player attitude.

Why Join TWC?

• Be part of a thriving, well-respected company with a reputation for quality and customer care.
• Competitive salary between 22,000 and 25,000, depending on experience.
• 28 days of holiday for a great work-life balance.
• Full training and support to help you succeed.
• Opportunity to progress within the company as your skills develop.

If you’re ready to build your career with TWC, we’d love to hear from you. Please submit your CV and a cover letter explaining why you’re the right fit for this role.

TWC Home Improvements is an equal opportunity employer, and we welcome applications from all suitably qualified candidates.