Admin Assistant

EllisKnight International Recruitment; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise de services d'hébergement de luxe à Manchester recherche un Assistant Administratif pour rejoindre son équipe. Le candidat idéal contribuera à offrir une expérience exceptionnelle aux résidents, en exécutant des tâches administratives et en garantissant un service client de haute qualité. Ce rôle est essentiel pour maintenir la satisfaction des clients et la qualité de vie des résidents.

Qualifications

• Expérience avérée en service client en face à face et par téléphone.
• Confiance dans les interactions avec les clients pour répondre à leurs besoins.
• Engagement à fournir l'excellence dans toutes les tâches.

Responsibilities

• Effectuer des tâches administratives quotidiennes pour maintenir des normes de service élevées.
• Répondre aux demandes des clients avec courtoisie et efficacité.
• Gérer la sécurité et les protocoles de risque au sein de la propriété.

Skills

Service client

Communication efficace

Attention aux détails

Résolution de problèmes

Job description

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Join Our Team at CRM Students - Delivering Luxury Accommodation and Exceptional Service!

Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Manchester? We're thrilled to invite passionate individuals to apply for the role of Administration Assistant at one of our prestigious sites.

As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

Key Responsibilities:

• Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
• Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
• Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
• Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
• Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
• Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
• Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
• Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
• Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.

Desired Skills and Qualifications:

• Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
• Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
• Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.

Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.