Admin Assistant

AXA UK; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading Specialty Insurance provider is looking for a full-time Administration Assistant based in Maidstone. This role involves providing vital administrative support, planning workloads, preparing documentation, and responding to customer inquiries. Ideal for graduates or those seeking a career change, this position offers a welcoming environment and various benefits, including a non-contributory pension and annual leave.

Benefits

25 days Annual Leave + Bank Holidays

10% Non-contributory Pension

Private Medical + Dental Insurance

Hybrid Working

Qualifications

• Ability to understand established systems and processes.
• Strong communication skills are essential.
• Experience in administrative tasks is an advantage.

Responsibilities

• Plan and process own work efficiently.
• Prepare necessary documentation and calculate adjustments.
• Respond to customer inquiries and handle mail.

Skills

Excellent interpersonal skills

Customer focused

Ability to prioritise work

Job description

Company

Munich Re Specialty - Global Markets

Location

Maidstone , United Kingdom

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinnedby an effective and adaptablestrategy,superior products and industry leaders working in a supportive environmentto achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

Administration Assistant (6 month FTC)

We are currently looking for an Admin Assistant to work with us on a full-time basis in ourKent/Maidstoneoffice,reporting into theUnderwriter & Team Lead.

This role would be suitable for a school leaver, graduate or an individual with admin experience looking for a career change.

You will provide prompt and efficient Administrative Support to the Maidstone and London Office underwriting teams across Cargo, Freight and Engineering.

Responsibilities:

• Plan and process own work so that the relevant part of the team workload is handled efficiently and effectively.
• Prepare documentation as may be required and calculate premium adjustments and debits by reference to rating and underwriting schedules within the policies, so that work is completed efficiently.
• Prepare renewal statistics including premium/claims experience in detail where requested by the Underwriters.
• Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be altered and improved.
• Respond to and take ownership of customer enquiries and allocated mail.
• Work flexibly within a team carrying out a wide range of tasks, assisting colleagues wherever pressure is greatest, in a manner that enables the Company to ensure that a high level of customer service is delivered.
• Work with other members of the team so that personal competency and ability to achieve objectives is continuously improved.
• Ensure open communication and collaboration across all lines of business and the sales and development function.
• General administrative duties.
• Build and maintain strong internal relationships with other team members, the Claims Department, the Sales and Development Team, the Syndicate and the Directors.
• Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
• Undertake other duties as directed within the level of the job function.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.

Knowledge and Skills

• Ability to understand established systems and processes.
• Excellent interpersonal and communication skills.
• Customer focused.
• Ability to prioritise own work and manage workloads.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re– choose your impact!

Benefits

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments(subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support

#BePresent#BeBold#BeCurious