Admin Assistant

Cinnamon Care Collection; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care home group in England is looking for an Administration Assistant/Receptionist to be the first point of contact at their luxury care home. The ideal candidate will possess strong customer service and IT skills, along with a professional telephone manner. This role includes reception responsibilities and additional administration support primarily related to HR. Competitive hourly pay and benefits are offered.

Qualifications

• Strong attention to detail and good IT experience required.
• Previous telephone experience essential.
• Neat and well presented with excellent written and verbal English.

Responsibilities

• Welcome and greet visitors to the home professionally.
• Answer telephone and respond to inquiries at reception.
• Provide additional administration support to the Home Administrator.
• Assist with recruitment tasks, including CV sifting and reference chasing.
• Organise internal meetings and respond to emergency situations.

Skills

Excellent customer service skills

IT literacy - competent with the use of systems

Good communication skills

Professional telephone manner

Knowledge of general administration

Job description

Admin Assistant/Receptionist

£12.38 per hour plus benefits

28hrs per week - Includes Weekend Working

A Top 20 Care Home Group 2025! Awarded One Of The ‘UK’s Best Companies To Work For’

The Gables in Hagley, near Stourbridge is a luxury 61 bedded residential and dementia care home.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. The role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification:

• Excellent customer service skills
• IT literacy - competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English