Admin and Business Support Team Leader

Leicester City Council; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Leicester is looking for a Full-Time Team Leader for its admin & business support team. The successful candidate will deliver excellent customer service and manage business systems effectively, ensuring continuous improvement within the team. The role offers a supportive work environment with generous benefits and opportunities for professional development.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working options

Training and development opportunities

Qualifications

• Experience in managing, coaching, and leading teams.
• Ability to work under pressure and meet deadlines.
• Sound understanding of Neighbourhood Services.

Responsibilities

• Support, coach, and manage the admin & business support team.
• Coordinate, monitor, and manage business systems for library stock.
• Cultivate a culture of continuous improvement within the team.

Skills

Excellent communication skills

People management

Administrative skills

IT skills

Organizational skills

Tools

Open Revenues

Agresso

Microsoft Word

Microsoft Excel

Job description

Overview

Full Time / 37 hours per week / Permanent. Do you have the skills, passion, and enthusiasm to be an effective leader for a busy admin & business support team in Neighbourhood Services for Libraries and Community services. This is a Full-Time position working 37 hours a week, based in our administrative headquarters.

Responsibilities

You'll support, coach and manage the team to provide to the people of Leicester City a first-class customer service. This also includes coordinating, monitoring, and managing business systems for half-a-million library stock items, and business support for 25 current facilities. You\'ll manage performance of your team by being honest and challenging constructively. You will look to cultivate a culture of continuous improvement by encouraging and enabling the team to reflect and act on evaluation and feedback through coaching and mentoring.You\'ll provide clear direction and effective people and performance management by setting objectives, agreeing outcomes, monitoring and measuring outputs and holding individuals and team(s) to account.It goes without saying that a commitment to working in partnership with other organisations/people within and outside the team, treating people with fairness and respect and developing trust between those others will ensure continued positive outcomes for our customers.

Qualifications

Excellent communication and people skills experience in order to effectively manage, coach and lead a team. You\'ll have excellent administrative and IT skills to co-ordinate, monitor and manage business support systems and financial processes as well as the capability to take a lead role in specific admin tasks, as directed by the Area Development Manager. You\'ll have working knowledge and understanding of the following IT systems Open Revenues, Agresso, Microsoft Word, Excel. And the ability to learn and coordinate library management system processes, such as cataloguing and ordering of book stock.You\'ll have a sound understanding of Neighbourhood Services, Libraries and Community Centres. and use your proven organisational skills to work under pressure, meeting set objectives and deadlines as well as managing conflicting priorities.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\'ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\'ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We\'re committed to recruiting a diverse and highly-talented workforce as we continue to build a council