Adjusting Executive

Sedgwick Claims Management Services Ltd; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

25 days holiday + bank holidays

Flexible working from office or home

Private healthcare

Life assurance

Income protection

Employee assistance programme

Discounts on products/services

Green car scheme / travel benefits

Season ticket loan

Wellbeing and digital GP access

Job summary

Sedgwick Claims Management Services Ltd in Birmingham seeks an Adjusting Executive to support Loss Adjusters in handling complex property claims. You will guide claimants through the process, translate policy terms, and coordinate with engineers and contractors to drive timely settlements.

The role requires empathy, initiative and clear communication. Training and the Chartered Institute of Loss Adjusters' Cert CILA qualification are offered as part of development, with hybrid working from

Qualifications

• Experience in managing property claims in a commercial environment.
• Excellent written and verbal communication with policyholders, insurers and contractors.
• Conscientious, hardworking and adaptable during high volumes.

Responsibilities

• Guide customers through the claims process as the first point of contact.
• Decipher details, assess losses and recommend settlements.
• Coordinate with engineers and restoration specialists to move claims forward.
• Communicate clearly to maintain claimant confidence and support.

Skills

Claims management

Communication skills

Empathy

Problem solving

Education

CILA qualification (in progress)

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Adjusting Executive Be the calm voice claimants rely on to get their businesses back on track.

Job Location: - Birmingham Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications

About the role

We have a fantastic opportunity for Adjusting Executives in Birmingham The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward. In this role, you’ll be the expert voice that brings clarity amid chaos, translating intricate policy terms and loss assessments into reassurance and actionable steps. You’ll coordinate with multiple stakeholders — from structural engineers to restoration specialists — all while keeping the claimant informed, supported, and confident in the process. Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply

• Experience in managing property claims: Previous experience in a commercial claims environment is essential.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes

The skills that will be developed once working

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing
• Other benefits
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com