Adaptations Business Support Manager

Stafforce Recruitment; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an Adaptations Business Support Manager for a full-time role in Birmingham. The position involves leading operational and administrative functions, ensuring compliance with service delivery requirements, and managing a multidisciplinary team. With a salary range of £35-40K, the role offers professional development opportunities and various company benefits, including 33 days of holiday and a health assured scheme.

Benefits

33 days holiday including bank holidays

Health assured scheme

Company pension

Company events

Dress down Fridays

Qualifications

• Experience in managing administrative and operational support functions.
• Proven ability to lead and develop cross-functional teams.
• Knowledge of Disabled Facilities Grant processes is beneficial.

Responsibilities

• Lead and manage all business support related to the adaptation service.
• Act as contact for local authority contracts and ensure compliance.
• Implement and monitor Service-Level Agreements (SLAs).
• Line-manage a multidisciplinary team and conduct performance reviews.

Skills

Leadership

Operational management

Customer service

Team development

Compliance monitoring

Job description

We are currently recruiting for an Adaptations Business Support Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham.

Salary £35-40K per annum

Company Benefits

• 33 days Holiday including bank Holidays
• Health assured scheme
• Company pension
• Company Events
• Dress down Friday's

Professional Development and Training Opportunities

Access to Bright Exchange for discounted retail and membership schemes.

The Adaptations Business Support Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent At Homes (SIAH) contract.

Key Responsibilities

• Lead, plan, and manage all business support and admin functions related to the adaptation service.
• Act as the central point of contact for local authority contracts (e.g. DFG) and take responsibility for compliance and timely service delivery.
• Implement and monitor Service-Level Agreements (SLAs), ensuring all teams meet performance and quality standards.
• Line-manage and develop a multidisciplinary team including administrative staff, Citizen Liaison staff, and Contract Coordinators.
• Conduct performance reviews, coaching sessions, and manage performan...