Acute Referral Triage Nurse

North Cumbria Integrated Care NHS Foundation Trust; Wigton; On-site; GBP 46,000 - 53,000; Full time

Job summary

A leading healthcare provider in North Cumbria seeks an Acute Referral Triage Nurse for its Multi Agency Telephone Coordination Hub at Wigton Community Hospital. This critical role involves triage and clinical assessment for urgent and emergency care referrals, fostering optimal patient flow and outcomes. Applicants should possess advanced decision-making skills and significant experience in acute care, alongside a current NMC registration.

Benefits

27-day holiday scheme rising to 33 after 10 years

Flexible working scheme

Employee Assistance Programme

Competitive NHS Pension scheme

Access to NHS discounts with retailers

Relocation assistance may be available

Qualifications

• Registered Nurse with NMC registration.
• Post-registration experience in urgent or emergency care.
• Evidence of continuous professional development.

Responsibilities

• Lead triage and streaming process for urgent care referrals.
• Optimize patient flow and improve clinical outcomes.
• Support admission avoidance through effective management.

Skills

Critical thinking

Decision-making

Leadership

Communication

Clinical assessment

Education

Registered Nurse with NMC registration

Postgraduate qualification relevant to specialty

Job description

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Job Summary

The Acute Referral Triage Nurse is a key role within the Urgent & Emergency Care Collaborative and is a fundamental part of the Multi Agency Telephone Coordination Hub (MATCH).MATCH is a newly implemented single point of access service for acute medical referrals. Based at Wigton Community Hospital, MATCH provides advice and expert decision making to referrals from a range of services within the healthcare economy of North Cumbria, including Primary Care, NWAS and NHS111.

Job Summary

The Acute Referral Triage Nurse is a key role within the Urgent & Emergency Care Collaborative and is a fundamental part of the Multi Agency Telephone Coordination Hub (MATCH).MATCH is a newly implemented single point of access service for acute medical referrals. Based at Wigton Community Hospital, MATCH provides advice and expert decision making to referrals from a range of services within the healthcare economy of North Cumbria, including Primary Care, NWAS and NHS111.

The post holder will lead the triage and streaming process for all urgent and emergency care referrals into the Acute Trust. The post holder will ensure patients are directed to the right place via the most appropriate clinical pathway, based on clinical assessment and referral information.

Main duties of the job

This role involves autonomous advanced decision-making, critical thinking, multidisciplinary collaboration, and service improvement initiatives. The Acute Referral Triage Nurse will be pivotal in optimising patient flow, improving clinical outcomes and supporting admission avoidance by ensuring we are safely and effectively managing the right patients in the right place. Strong leadership, advanced clinical assessment and triage skills and experience in acute care are essential.

About Us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well
  
  

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

262-A-25-7230597

Job locations

Wigton Community Hospital

Cross Lane

Wigton

CA7 9DD

Job Description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly
  
  

Disclosure And Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The Changes Mean That:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
  
  

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: [phone], or email:

Unlock Tel: [phone], email or complete the online form on the Unlock website

The Trust Is Committed To Safeguarding Adults And Children Therefore If The Post Is Subject To The Rehabilitation Of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as Amended) The Successful Candidate(s) Will Be Subject To a Criminal Records Check With The Disclosure And Barring Service (DBS). The Cost Of The DBS Must Be Met By The Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Follows if Applicable To The Post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Job Description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly
  
  

The Trust Is Committed To Safeguarding Adults And Children Therefore If The Post Is Subject To The Rehabilitation Of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as Amended) The Successful Candidate(s) Will Be Subject To a Criminal Records Check With The Disclosure And Barring Service (DBS). The Cost Of The DBS Must Be Met By The Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Follows if Applicable To The Post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

Essential

• oRegistered Nurse with a current NMC registration
• oFurther postgraduate qualification relevant to speciality.
  
  

Desirable

• oClinical assessment and history taking qualification.
• oLeadership Qualification.
• oTriage Qualification.
  
  

Knowledge & Experience

Essential

• oSignificant post-registration experience, including substantial experience in urgent care, emergency care, or acute nursing.
• oEvidence of continuous professional development (CPD) in relevant clinical areas.
• oUnderstanding of national and local guidelines for triage and referral management.
• oPrevious experience in a triage or referral coordination role
• oProfessional knowledge acquired through advanced learning
• oEvidence of management skills gained through experience
• oHigh degree of IT literacy.
• oExperience of mentoring and developing staff.
• oClinical experience as a Band 6 / Senior Staff Nurse level or above.
• oData collection and audit experience.
• oKnowledge of clinical governance, risk management, local and national policies and patient safety principles.
• oAbility to problem solve, analyse, compare and interpret complex information before making a decision
• oDemonstrated ability to implement service improvements and manage change.
  
  

Desirable

• Experience in policy development or clinical guideline implementation.
• oExperience of working as a single point of contact practitioner within an acute setting.
  
  

Skills and Aptitudes

Essential

• oExcellent communication and interpersonal skills to liaise with multidisciplinary teams, patients, and relatives.
• oPhysical assessment and history taking skills.
• oAbility to work autonomously, demonstrating initiative and problem-solving skills in high-pressure environments.
• oAbility to prioritise clinical workload and assess associated risks, taking appropriate action.
• oDemonstrate good organisational and time management skills.
• oDemonstrate a low threshold for risk with appropriate safety netting considerations.
• oPro-active approach to work setting
  
  

Desirable

• oAdvanced skills in conflict resolution and negotiation.
• oProve sound clinical judgement and demonstrated patient outcomes
  
  

Person Specification

Essential

• oExcellent communication and interpersonal skills to liaise with multidisciplinary teams, patients, and relatives.
• oPhysical assessment and history taking skills.
• oAbility to work autonomously, demonstrating initiative and problem-solving skills in high-pressure environments.
• oAbility to prioritise clinical workload and assess associated risks, taking appropriate action.
• oDemonstrate good organisational and time management skills.
• oDemonstrate a low threshold for risk with appropriate safety netting considerations.
• oPro-active approach to work setting
  
  

Desirable

• oAdvanced skills in conflict resolution and negotiation.
• oProve sound clinical judgement and demonstrated patient outcomes
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Community Hospital

Cross Lane

Wigton

CA7 9DD

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Community Hospital

Cross Lane

Wigton

CA7 9DD

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

LNKD1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals

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