Acturis Operations Analyst

Tasker & Partners; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An independent broking group in the UK is looking for an Acturis Operations Analyst to assist customers with their Broking System needs. The role involves providing technical support, managing incidents, and ensuring excellent customer service. The ideal candidate will have strong Acturis knowledge and problem-solving skills, with opportunities for hybrid working. Competitive salary and attractive benefits package included.

Benefits

Competitive salary with annual pay review

Hybrid working options

27 days annual leave

Pension scheme with employer contribution

Flexible benefits package

Group Life Assurance cover

Paid maternity and paternity leave

Professional qualification study support

Employee discounts on various services

Holiday purchase scheme

Qualifications

• Good technical Acturis knowledge is essential.
• Exemplary customer service and communication skills required.
• Ability to explain complex information simply.

Responsibilities

• Act as the first point of contact for Acturis queries.
• Ensure all queries are logged, categorised, and prioritised correctly.
• Provide technical support for Broking applications.

Skills

Acturis system knowledge

Customer service skills

Communication skills

Problem-solving abilities

Job description

Overview

We have a fantastic opportunity for an Acturis Operations Analyst here at the Jensten Group. Reporting to the Acturis Operation Manager, the main purpose of the role is to assist customers with their Broking System needs and requirements, ensuring all incidents and requests are logged while staying within SLAs. We’re ideally looking for someone located in the North West or London/ South East area, but will consider remote working for the right person. Some key objectives & responsibilities will include:

• Act as the first point of contact for Acturis queries, providing exceptional customer service to the business
• Make sure all queries are logged, categorised, and prioritised correctly in line with SLAs
• Provide technical support for Broking applications
• Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously
• Document template builds
• Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge.

About you

As our Acturis Operations Analyst, you’ll have good technical Acturis knowledge - having a keen eye for detail and be well-organised. You’ll be a problem solver, being able to explain complex information into simple terms. You will also have:

• Acturis system knowledge (essential)
• Acturis data migration experience (ideally)
• Great customer service and communication skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop on Acturis systems knowledge

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover - a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually

About Us

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.