ACRO Customer Services Advisor HC621544

Hampshire County Council; Fareham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hampshire County Council is seeking an enthusiastic ACRO Customer Services Advisor to join their team. The role involves handling public inquiries, providing information, and ensuring high service standards in a professional environment. This temporary position offers opportunities for flexible working and various benefits within an inclusive work culture.

Benefits

Flexible working hours

Generous annual leave entitlement

Access to learning and development opportunities

Wellbeing support

Retail, holiday and leisure discounts

Qualifications

• Proven experience in a professional environment handling clerical tasks.
• Experience with customer contact, particularly on the telephone.
• Ability to manage sensitive issues and maintain service standards.

Responsibilities

• First point of contact for calls and emails from the public and Police Forces.
• Provide accurate information and resolve application issues.
• Maintain a high standard of service as the public face of ACRO.

Skills

Clerical tasks

Customer contact

Handling difficult callers

Working with minimal supervision

Job description

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ACRO Customer Services Advisor HC621544

Job Title: ACRO Customer Services Advisor

Work Location: Near Fareham

Hours per week:37 hours, Monday – Friday with flexible office hours. The successful candidate is expected to be flexible within the Customer Service opening hours between 07.30 – 18.00 Mon-Fri

Contact Type: Temporary for 12-18 months

Closing date: 9th July 2025 @ 23.59

We are looking for an enthusiastic and motivated individual to join us as a Customer Services Advisor, within a national policing unit.

More about the Role

The successful applicant will be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided by ACRO.

You will also be responsible for ensuring callers are given the correct advice and information, resolving application issues andre-directing the caller to other specialists within ACRO as necessary.

You will be the public face of ACRO with an emphasis on maintaining a high standard of service.

If you would like to find out more information about the role, please click Here

More about Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary, and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

Please visit our website for the full range of products and services we provide to UK police forces and international agencies

What we Offer

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:

• A hybrid working environment with flexible working hours
• Family friendly policies supporting those with caring responsibilities
• Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.
• Access to a wide range of learning and development opportunities
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• Staff representation groups and inclusion network

Application and Interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.

• Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems with speed and accuracy.
• Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
• Proven experience of working with minimal supervision.

For guidance completing our application form, please clickhere .

Contact details for an informal discussion

The ACRO HR Team can be contacted by email at [e-mail] or by phone on 02380 451651.

To discuss the role in confidence, or for guidance on the recruitment process, please contact the hiring manager on [e-mail]

*note some benefits are subject to a minimum service requirement.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.


Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.