Àclèaf Senior Waiter/Waitress

Philema Hospitality Management Enterprise; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hospitality company in Plymouth seeks a dedicated individual to provide excellent customer service in a five-star setting. Candidates should have experience in hospitality, a commitment to guest satisfaction, and the ability to maintain high standards. The role offers a starting pay of £11.50 per hour with additional benefits, including spa access and discounts on accommodation.

Benefits

Tronc / Service charge

Complimentary gym & spa membership

20% discount on treatments

25% discount on food & beverage

50% discount on stays

Friends & Family rates

Length of Service rewards

Qualifications

• Experience in hospitality and customer service.
• Understanding of health and safety regulations.
• Ability to handle complaints effectively.

Responsibilities

• Ensure guests receive warm hospitality during their stay.
• Minimize complaints and resolve issues professionally.
• Collaborate to maximize sales performance.
• Maintain stock control in absence of supervisor.
• Serve food and drinks to five-star standards.

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d6faaa45f43b

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Do you like the idea of working in a 5-star, 16th-century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.

Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, as well as Àclèaf - our four rosette, Michelin Star restaurant.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £11.50 per hour. On successful completion of probation, you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.

Role & Responsibilities:

• Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care during their stay to provide an unforgettable experience.
• Minimize complaints and handle them professionally according to policies.
• Work in line with company policies and manuals.
• Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and achieve targets.
• Maintain effective control of stock and staff costs in the absence of the Restaurant Manager & Supervisor.
• Follow all hotel policies outlined in training manuals.
• Serve food and drinks efficiently, meeting five-star standards.
• Stay updated on current promotions and new products.
• Promote offers on our food and drink range to guests.
• Assist with setup of functions and events according to procedures.
• Maintain accurate billing and ensure all payments are collected.
• Observe and comply with cleaning schedules, health and safety, food hygiene, and other regulations.
• Ensure high standards of financial and reporting diligence.
• Foster good relationships with other departments and communicate effectively across the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.