ACFS Professional Practice Assistant

Hull; Hull and East Yorkshire; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days leave + holidays

Career development

Supportive culture

Job summary

Hull City Council is recruiting for a full-time Professional Practice Assistant to support Children and Families Services. The role involves handling safeguarding calls, updating records in Liquid Logic, and performing various admin tasks.

You will travel across East, West, North and Disability Teams to cover sites as required. The position requires NVQ level 2 or equivalent, good interpersonal and communication skills, and IT proficiency.

Qualifications

• NVQ level 2 or equivalent qualification and experience in a busy office environment.
• Excellent interpersonal and communication skills, with IT proficiency.
• Role may be emotionally demanding; maintain confidentiality under GDP regulations.

Responsibilities

• Answer telephone calls for Children's Saf safeguarding across multiple sites.
• Update and retrieve information in Liquid Logic.
• Carry out general administration tasks and support colleagues.
• Travel between city sites to provide cover where needed.

Skills

Interpersonal skills

Communication skills

IT proficiency

Education

NVQ2 or equivalent

Job description

## ACFS Professional Practice AssistantApply: HU2: HU1: HU6: HU9: Full time: Posted Today: End Date: 27 October 2026 (19 days left to apply): JR0001098**Number of Vacancies:**1**Time Type:**Full time**Worker Type:**Regular**Proposed Interview Date:**Thursday, November 5, 2026**Hours of Work:**37**Hiring Manager:**Sarah Rennard**Contact Number:**01482 612940**Job Description Summary:**This is a full time permanent position. Pay award pending. This will be based across East, West, North and Disability Teams, Applicants will be required to travel between different sites around the city to provide cover where support is required. Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks. NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations. At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey. Why it's great to work for Hull City Council: A competitive salary. An excellent pension through the Local Government Pension Scheme (LGPS) Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period. Career development and learning experiences from a range of training courses and learning methods. Supportive and forward-thinking culture. Great career development opportunities. ROLE AND PURPOSE To provide an efficient, accurate and responsive professional practice customer focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front line services.**PRINCIPAL ACCOUNTABILITIES:**1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.2. To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered.3. Undertake a range of administration duties involving highly sensitive and confidential information requiring initiative.4. Maintains specific databases, inputting and extracting data, maintain up to date accurate and quality data on appropriate systems. Creating, collating and distributing any requests for services to enable the delivery of frontline services.5. Undertakes document processing functions including the preparation and production of documents in a professional style using a range of software packages.6. Processes requests for goods and services following procurement procedures verifying deliveries.7. Undertake a range of confidential filing systems including sensitive personal information, updating/tracking, retrieval and archiving in accordance with statutory and Information Governance procedures.8. Perform other such duties as reasonable correspond to the general character of the post and are commensurate with its level of responsibility.9. Work within clearly defined guidelines with support/supervision at all times.10. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.NC3364.Professional Practice Assistant.docx**Compensation Grades:**GRADES 2 TO 3**Pay Ranges:**£25,614.00 - £26,427.00**Job Classifications:**3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)**Benefits of Working of Hull City Council:** - A competitive salary - An excellent pension through the Local Government Pension Scheme (LGPS) - Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period - Career development and learning experiences from a range of training courses and learning methods - Supportive and forward-thinking culture - Great career development opportunitiesPlease ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.Online searches, including social media, may be carried out as part of the recruitment process.