Accuracy Checking Technician

Prospect Health; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare company seeks an experienced accuracy checking pharmacy technician to oversee the dispensing of controlled drugs in London. You will play a vital role in supervising the dispensary team, ensuring compliance with standard operating procedures, and providing essential patient care. The position offers comprehensive benefits, including a company pension, life insurance, and opportunities for professional growth.

Benefits

Company Pension

Life Insurance

Employee Discount

Annual Bonus

Sick Pay

Free Parking

Company Social Events

Additional day holiday on Birthday

Qualifications

• Minimum 1 year experience in pharmacy as an accuracy checking pharmacy technician.
• Registered with the GPHC and possess GCSE qualification or equivalent.
• Experience in managing tasks and interacting with patients.

Responsibilities

• Carry out accuracy checking of dispensed items and supervise the dispensary team.
• Liaise with prescribers and assist in patient counselling.
• Maintain accurate Patient Medication Records (PMRs).

Skills

Accuracy checking

Numeracy

IT literacy

Communication

Leadership

Education

GPHC Registration

GCSE or equivalent

Tools

SAP

Microsoft Office

Job description

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To coordinate & manage end to end the receipt, processing and dispatch of prescriptions for controlled drugs. To accurately check dispensed items and provide leadership within the team.

Hours: 10:00-19:00 Mon-Fri

Key Duties

• Carry out accuracy checking of dispensed items (controlled drugs) whilst adhering to the company's standard operating procedures (SOPs)
• Supervise the dispensary team to ensure everyone is carrying out their jobs correctly.
• Reviewing prescription requirements and liaising with the clinic and prescribers to resolve any issues
• Answer queries on the supply and availability of medicines as well as answering queries of a routine pharmaceutical nature and know when it is appropriate to refer a patient to the Responsible Pharmacist.
• Assist with counselling patients on their medication and patient engagement to the service.
• Ensure that Patient Medication Records (PMR's) are maintained accurately to ensure patient safety and accurate record of supply whilst complying with current data protection requirements.
• Liaising with other healthcare professionals to assist in the continuity of patient care and streamline the prescription process.
• Maintain an up-to-date knowledge of medicines by reading journals, product information, training resources and ensure CPDs are carried out.
• Selecting, labelling and dispensing pharmaceutical products in accordance with a prescription (whilst following company SOP's) and complying with all legal requirements as appropriate when not providing accuracy checking and ensure safe and correct transfer of dispensed items to patients
• To answer queries on the supply and availability of medicines (within competence) and to be able to select and recommend suitable products and provide advice on their correct use.
• To identify medicine related problems or queries and bring these to the attention of the pharmacist
• With regards to stock control, ensure stock is received in accordance with SOP's, ensure stock is stored appropriately and safely and maintain reasonable stock levels within the dispensary and ensure date checking processes are complied to and reduce wastage.
• Involved in stock transfer requests

Job Description approved by: Nisha Patel Date: 25 Jan 2024

Person Specification

• Experience needed • Minimum 1 years' experience of working in a pharmacy as a accuracy checking pharmacy technician.
• Experience of interacting with patients and working as a member of a team
• Experience of managing self in a proactive way
• Knowledge, education and technical skills
• Registered with the GPHC
• GCSE or equivalent level
• Numerate (GCSE or equivalent level maths)
• IT literate
• Excellent command of the English language
• Setting up of new product codes
• Maintaining/producing management reports on prescription activity
• Maintaining process protocols
• Carrying out administrative tasks relating to Import/Export of CBM's
• Directing requests and unresolved issues to the designated person
• Keeping records of customer interactions and transactions
• Recording details of enquiries, comments and complaints and actions taken
• Communicating and co-coordinating with internal departments

Package and Benefits

• Company Pension
• Life Insurance
• Employee Discount
• Annual Bonus
• Sick Pay
• Free Parking
• Company Social Events
• Additional day holiday on Birthday

Key Skills and Qualifications

• Registered with the GPHC
• GCSE or equivalent level
• Numerate (GCSE or equivalent level maths)
• IT literate
• Excellent command of the English language
• Setting up of new product codes
• Maintaining/producing management reports on prescription activity
• Maintaining process protocols
• Carrying out administrative tasks relating to Import/Export of CBM's
• Directing requests and unresolved issues to the designated person
• Keeping records of customer interactions and transactions
• Recording details of enquiries, comments and complaints and actions taken
• Communicating and co-coordinating with internal departments

The above is not an exhaustive list of duties. You will be expected to perform different tasks as required by your changing role within the company and the overall business objectives of IPS.

Authority for change

Any changes need to be approved by the Pharmacy Manager.

Key Performance Indicators

Key Performance Indicators for the role

• Keep lead times as short as possible from receipt of order to dispatch
• Responding to patient queries within the hour
• All orders have been acknowledged within an hour of receipt
• All delivery dates have been confirmed back within an hour of confirmation of order
• Monitoring orders on a daily basis and contacting the customer before they contact us.
• All orders received up until 4pm need to be processed for dispatch on the same day.
• Spotting and avoid errors.
• Strong working knowledge of Microsoft office
• Experience of using SAP would be an advantage
• Logical approach
• Organised person who is able to prioritise their workload and lead the team
• Professionalism - committed to the highest standards and professional conduct
• Excellence - committed to being the best at what we do