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Key Responsibilities:
- Managing the AR Team: Build a strong AR Team by hiring and analyzing new staff members. Supervise and train accounts receivable clerks or specialists. Assign tasks, set goals, and monitor team performance.
Additional Responsibilities:
- Invoicing and Billing: Ensure that customer invoices are issued correctly and on time. Monitor billing portals for accuracy and reconcile discrepancies.
- Collections: Develop and enforce collection policies. Contact customers with overdue accounts, negotiate payments, and escalate severely overdue accounts to collections agencies or legal action if needed.
- Cash Application: Oversee the accurate posting of incoming payments. Handle partial payments, discounts, and chargebacks properly.
- Customer Relationship Management: Address disputes related to billing or payments. Maintain positive customer relationships while enforcing payment terms.
- Reporting and Analysis: Monitor aging reports, analyze data for trends and risks, and prepare reports for management.
- Process Improvement and Compliance: Streamline AR processes and ensure compliance with laws and policies.
Skills and Requirements:
- Excellent English communication skills, both oral and written.
- Experience with billing portals and Oracle preferred.
- Ability to learn new software and navigate databases.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
- Ability to work in a fast-paced environment and collaborate with various teams.
- Proven multi-tasking and time management skills.
- Ability to work independently.
- Minimum 5 years' experience in Accounts Receivable and 3 years in management. Bachelor’s degree in business, finance, or accounting is a plus.
Physical Requirements:
- Vision correctable to 20/20.
- Finger dexterity for keyboarding.
- Ability to sit and focus for long periods.