Accounts Receivable Supervisor

YOTEL; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global hospitality company is seeking an Accounts Receivable Supervisor in London. This role involves overseeing the entire accounts receivable cycle across multiple properties, ensuring financial accuracy and compliance with internal policies. The ideal candidate will have experience in hospitality finance, strong organizational skills, and proficiency in hotel accounting systems. A collaborative approach and effective communication skills are crucial in this dynamic environment.

Qualifications

• Experience in accounts receivable and income audit preferred.
• Proven ability to work independently and accurately.
• Able to communicate effectively as a remote employee.

Responsibilities

• Manage full accounts receivable cycle across multiple properties.
• Supervise AR team members and monitor performance.
• Reconcile customer accounts and sub-ledgers against the general ledger.

Skills

Experience in hotel or hospitality finance

Understanding of basic accounting principles

Proficiency in hotel accounting systems

Attention to detail

Time management under tight deadlines

Team collaboration skills

Strong organizational skills

Effective communication skills

Tools

Opera

Sage Intacct

Microsoft Office

Job description

We are on the search for a passionate, dynamic and charismatic individual to join us at our London Central Support as Accounts Receivable Supervisor.

This is a fantastic opportunity for someone looking for a new challenge in a hands‑on role. You’ll also need to live and breathe our values; be Creative by being playful and inspiring. Being Authentic by always being true to who we are, and by being Smart by delivering results in a clever and effective way.

About the role

The Accounts Receivable Supervisor is responsible for overseeing the accurate management of receivables and ensuring the integrity of hotel revenue records across multiple properties. This key role focuses on financial accuracy, timely collections, and compliance with internal controls and company policies.

More specifically, responsibilities will include the following (not exhaustive list):

• Oversee and manage the full accounts receivable cycle across multiple hotel properties, ensuring timely and accurate invoicing, collections, account reconciliations, and reporting in accordance with company standards and hospitality accounting practices.
• Supervise AR team members, assigning daily tasks, providing guidance and training, monitoring workload and performance, and ensuring the team meets processing timelines and accuracy standards.
• Review and verify daily revenue postings from Front Office, Food & Beverage, Events, and other operating departments, confirming accuracy and consistency between the Property Management System (PMS), Point of Sale (POS), and internal reports.
• Audit daily revenue reports and transactions for accuracy, completeness, and compliance with internal policies; generate and distribute daily revenue and management reports as required.
• Prepare and issue invoices and account statements to direct bill clients, groups, and corporate accounts, including supporting documentation such as guest folios, event orders, banquet checks, and signed contracts.
• Apply and allocate incoming payments (e.g., EFTs, wires, credit cards, checks) to appropriate accounts and invoices in a timely manner; monitor unapplied cash and investigate discrepancies as needed.
• Reconcile customer accounts and sub‑ledgers against the general ledger, ensuring all balances are accurate and up to date across all assigned properties.
• Monitor aging reports and open balances, and initiate follow‑up actions for outstanding receivables, including internal escalation and coordination with other departments when necessary.
• Support resolution of billing inquiries and guest disputes by providing accurate supporting documentation to Sales, Front Office, or Guest Services teams.
• Assist with chargeback investigations and credit card disputes, gathering and submitting supporting evidence in coordination with hotel operational teams to ensure timely responses and resolution.
• Process and document account adjustments, such as approved credits, write‑offs, refunds, rebates, and allowances, in accordance with internal controls and finance policies.
• Support period‑end closing activities, including preparation of AR aging summaries, reconciliations, accruals, and reporting for Finance.
• Ensure compliance with internal financial controls, SOPs, and brand standards, maintaining proper documentation and audit trails for all AR activities.
• Coordinate with the VP of Finance or designated leadership to initiate credit checks for new clients and corporate accounts before direct billing is approved.
• Contribute to continuous improvement of AR processes, recommending and implementing changes to increase efficiency, accuracy, and customer service.
• Participate in finance and departmental meetings, supporting interdepartmental communication and contributing to cross‑functional collaboration.

The skills we are looking for are:

• Experience in hotel or hospitality finance, with preferred previous roles in accounts receivable and/or income audit
• Strong understanding of basic accounting principles, financial controls, and regulatory requirements
• Proficiency in hotel accounting and business management systems (e.g., Opera, Micros, PMS/POS software) and Microsoft Office (Excel/Word/Outlook/Teams, etc).
• Experience in Sage Intacct preferred.
• Proven ability to complete work independently, accurately and with attention to detail.
• Ability to work on multiple tasks under tight deadlines effectively.
• Proven team player and collaboration skills.
• Strong organizational skills.
• Effective communication and problem‑solving skills.
• Able to communicate well within the organization as remote employee.
• Possess a positive attitude & team-player.

About YOTEL

With 23 properties in sought‑after locations globally, YOTEL is for people on the move. People who are experiencing, doing and achieving; Non‑Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non‑Stop.