Accounts Receivable Lead

Zayo Group Holdings, Inc.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An innovative telecommunications company seeks an AR Strategic Lead in London to oversee accounts receivables and facilitate the migration of strategic accounts. The ideal candidate will have an accounting background and strong skills in collections management, critical thinking, and problem-solving. This role offers opportunities for growth within the company and provides competitive compensation, generous paid time off, and health insurance.

Benefits

Generous paid time off policy

Health and life insurance

Employee assistance programs

Qualifications

• 3+ years collections and management experience.
• Experience in finance environment or equivalent.
• Strong understanding of quote to cash process.

Responsibilities

• Manage account receivables of high profile customers.
• Resolve issues hindering timely collections.
• Lead migration of Strategic accounts from US.

Skills

Critical thinking

Collections management

Problem solving

Customer service

Education

Accounting degree preferred

Tools

Salesforce.com

Microsoft Excel

Oracle Fusion

Job description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

At present, many of the company’s “Stategic” accounts and other AR functions are handled by the team of the former parent company, Zayo Group under the terms of a transitional services agreement. We are seeking a pragmatic, solution-driven AR Strategic Lead to help drive a phased, selective migration of our Strategic accounts as well as past due letter notice function among other responsibilities from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

The primary role of the AR Strategic Lead is to effectively manage account receivables of a portfolio of strategic high profile customers. This position is responsible for the resolution of issues preventing timely payables and collections from our 1,500+ customer accounts, which exceed $89 million in revenue annually. This position will provide strategic leadership on innovative solutions to streamline Quote to Cash processes and in turn increase working capital.

The position is expected to proactively analyse hurdles preventing timely receivables and working with crossing functional group to resolve the obstacles and mitigate Zayo risk, in turn, a healthy receivable relationship with our key strategic customer and partners. This position is responsible for partnering with the customer and operational business groups (i.e., Sales, Service Delivery, Customer Success Manager, Billings, Tax, Cash Application etc.) in order to improve processes, resulting in increased cash flow and improved customer experiences. The role will be a valuable asset to the AR team, as the go to person to assist with ad-hoc projects and has opportunities for growth and development within the company.

Key Responsibilities:

Lead the phased, selective migration of the Strategic accounts and past due letter notice function from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

Effectively manage strategic customer receivables health and cash inflows, produce best possible days of sales (DSO) for specific managed portfolio

Provide best in class, effortless collection and receivables resolutions to key strategic customer and partners

Identify process gaps hindering receivables health and come up with resolutions to address root causes, therefore improve ROI of Zayo investment through effective receivable management

Work with cross-functional teams to improve all aspect of processes issues hindering smooth cash collection process

Use, improve and execute best practices to manage aged receivables and optimize collection outreach activities to achieve targeted goals

Full revenue cycle knowledge and support (monthly billing, timing, disputes, and collection of cash)

Effectively manages customer escalations and drives effortless timely solutions

Holds self to high standard, lead by example to other team members and foster a productive, result driven and progressive working environment

Use a passion for Customer Experience, problem-solving and collections – to develop and improve process and communication

Process all past due notices for all customers for Zayo Europe, both Automatic and Manual.

Be a “go to” resource on the team to answer questions and assist with ad-hoc projects/duties

Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo

Create efficiencies by utilizing Salesforce.com & data analysis tools, while always having an eye for process improvements

Raise credit notes related to customer late fees and bankruptcies

To complete any other reasonable task as requested by management

Qualifications and experience:

Accounting degree preferred. Work experience in a finance environment may be substituted for educational requirements.

3+ year’s collections and collection management experience; or equivalent combination of education and experience.

Background in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience preferred

Experience in managing complex customer requirements in billing, receivable, collections, dispute resolutions

Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment

Strong critical thinking and creative problem solving abilities

Ability to prioritize and handle multiple high profile tasks; Experience of handling complex delinquency yet high profile customer collections

Strong understanding of quote to cash process, experience in negotiation combined with customer service skills

Excellent judgment skills with independent decision-making ability

Detail-oriented, advanced reconciliation, research, and analytical skills

Excellent written and verbal communication skills

Passion for customer service and delivering an effortless experience.

Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office Applications

Knowledge of Salesforce.com and/or telecommunications billing systems and processes preferred

Strong sense of teamwork with a drive for learning and growth

Good knowledge of European invoice legal and tax requirements is preferred

Experience with Oracle Fusion and BOSS is preferred.

Fluency in written & oral French and/or German is preferred

Rewards

Competitive compensation including annual incentive plan

Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

Health and life Insurance

Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour , religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us

Are You Ready to Think Big?

At Zayo Europe, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Zayo Europe provides equal employment opportunities to all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.