Accounts Receivable Assistant

Cardiff Metropolitan University; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

Cardiff Metropolitan University is looking for a Credit Control Assistant to support students through their financial journey. The role requires excellent customer service skills, proficiency in Excel, and a commitment to providing an exceptional student experience. Join a values-based community that embraces inclusion and supports career development.

Benefits

Annual leave of 25 days, rising to 30 days

Membership of the Local Government Pension Scheme

Excellent family-friendly policies

Opportunities for skill development

Access to sports and fitness facilities

Free family access to wellbeing support

Qualifications

• Recent experience in customer service.
• Commitment to delivering excellent service.
• Proficient in MS Packages, especially Excel.

Responsibilities

• Providing front-line support to help students.
• Inputting on Credit Control decisions.
• Setting up and maintaining student payment agreements.

Skills

Customer Service

Communication

Interpersonal Skills

Excel

Education

5 GCSEs at Grade C or above

2 A-Levels

Job description

Working as part of the University Credit Control team, you will assist the Credit Controller and Deputy Credit Controller in dealing with, and resolving, queries from our student body, approved sponsors, and trade debt.

Supporting students through their interaction with Student Finance and Cardiff Met’s own payment schemes, you will apply a methodical approach to guide our service users to a satisfactory conclusion.

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills, coupled with a commitment to providing an excellent student experience.

What You’ll Be Doing

• Providing front-line support to help students through their financial journey with the University.
• Inputting on day-to-day Credit Control decisions.
• Recording transactions and interactions in a variety of databases.
• Liaising with internal departments to resolve any issues affecting the financial record.
• Setting up, monitoring, and maintaining student payment agreements.

What You’ll Bring

• Recent experience of providing excellent customer service and a strong commitment to the principles of delivering excellent customer service.
• Good skill levels in the operation of various MS Packages, particularly Excel.
• Minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
• 2 A-Levels passes or more than 2 years’ experience working in a central finance department.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment with a wealth of knowledge and resources supporting your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days, rising to 30 days after 1 year’s service, plus 12 bank holiday/concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family-friendly policies—details available on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent wellbeing support provider, Health Assured.

Contact Us

For more information about the role, please contact Lyndsey Pottinger at [e-mail].

All applications must be submitted online.

The person specification will be used for shortlisting; please ensure you use this information when writing your application. For helpful hints and tips on how to apply, visit our Application Guidance page.