Accounts & Customer Service Assistant

Tarquin’s Gin; Wadebridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Accounts & Customer Service Assistant, der das Büroteam unterstützt. Diese Rolle erfordert eine Kombination aus finanziellen Aufgaben und exzellentem Kundenservice. Wenn Sie ein Organisationstalent sind, das gerne im Team arbeitet und mehrere Aufgaben gleichzeitig jonglieren kann, sind Sie hier genau richtig! Genießen Sie die Vorteile eines dynamischen Arbeitsumfelds, in dem Ihre Fähigkeiten geschätzt werden und Sie die Möglichkeit haben, in der aufregenden Welt der Craft Spirits zu arbeiten.

Benefits

45% Rabatt auf Produkte

25 Urlaubstage pro Jahr

Mitarbeiterhilfe-Programm

Vollständig bezahlte Krankheitsabwesenheit

Mitarbeiterveranstaltungen

Familienfreundliche Richtlinien

Betriebliche Altersvorsorge

Rabatte bei Markenpartnern

Kostenlose Destillerie-Touren

Rabattierte Gin-Schulen

Qualifications

• Erfahrung im Kundenservice oder Buchhaltung ist bevorzugt.
• Starke Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Bearbeiten von Verkaufsaufträgen und Kundenanfragen.
• Verwalten von Kreditkontrollprozessen und Büroaufgaben.

Skills

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Organisationsfähigkeiten

Problem-solving

Kundenservice-Erfahrung

Microsoft Office Kenntnisse

Schnelle Auffassungsgabe

Education

Erfahrung im Kundenservice oder Buchhaltung

Tools

Xero

Shopify

MS Excel

Outlook

Word

Unleashed

Ticketing Hub

Job description

Accounts & Customer Service Assistant

Part-time / Full-time

Flexible, 20 – 37.5 hours week

Location: Distillery HQ near Padstow

WE ARE ON THE HUNT FOR AN ENTHUSIASTIC & ORGANISED TEAM PLAYER TO JOIN THE OFFICE TEAM AT SOUTHWESTERN DISTILLERY .

Southwestern Distillery (creators of Tarquin’s Gin, Twin Fin Rum, Connie Glaze Vodka & Tinner Bros Whisky) are recruiting an Accounts and Customer Service Assistant. This is a unique opportunity to support our marvellous office team and help spread the word of our award-winning, craft spirits. As our Account and Customer Service Assistant, you will be the vital link between our customers, sales team, production, and warehouse operations. This role combines financial responsibilities with customer service excellence, requiring strong organisational skills and a proactive approach.

ABOUT SOUTHWESTERN DISTILLERY

Founded back in 2012 by self-taught Master Distiller, Tarquin Leadbetter, Southwestern Distillery is proudly Cornwall’s original, independent, family-run distillery. We now have a team of over 50 and have been ranked the UK’s no. 1 independent gin brand for 3 years in a row. We are more than just a gin distillery; we are pioneers and innovators in craft spirits. Driven by a passion for our home in Cornwall and our desire to do things a little differently. We have launched two new brands and still have plenty of exciting plans on the horizon!

WHERE DO YOU FIT IN?

We are looking for a passionate team player to join our office team. We're looking for someone who's organised, friendly, and enjoys keeping things running smoothly behind the scenes. If you're the kind of person who loves a good to-do list, pays attention to the little details, and feels comfortable juggling a few tasks at once, we’d love to hear from you! Being a team player with a can-do attitude and good communication skills will help you fit right in.

WHAT YOU’LL DO

• Master the complete sales order processing and sales accounts functions
• Provide responsive customer service support for our online shop, handling inquiries via email and phone
• Serve as a key liaison between production, warehouse, customers, suppliers, and our sales team
• Manage credit control processes, ensuring timely payments and maintaining healthy cash flow
• Execute general office tasks on daily, weekly, and monthly schedules
• Proficiently operate various business systems including Outlook, MS Excel, Word, Unleashed, Xero, Link, Shopify, and Ticketing Hub

SKILLS & EXPERIENCE

• Excellent communication skills, both written and verbal
• Strong attention to detail and organisational abilities
• Problem-solving mindset with a customer-first approach
• Ability to prioritise tasks in a fast-paced environment
• Previous experience in customer service or accounts preferred
• Proficiency with Microsoft Office suite
• Quick learner willing to master multiple software platforms

VALUES & MINDSET

• Strong communication and interpersonal skills

• Effective team player and the ability to work independently

• Proactive self-starter - always ready to embrace challenges and learn

• Strong attention to detail

• Enjoys working at a fast pace and in an innovative environment!

• Passionate about Cornwall – we are on a mission to support our local people, coastline and marine life

WHAT YOU’LL GET

• Training and development

• 45% discount code on our products

• 25 holidays per year, plus 8 UK Bank Holidays (pro-rata for part-time)

• Employee Assistance Program: Free 24-hour Confidential helpline to support you though any of life’s issues or problems.

• Fully paid sickness absence for up to 5 working days/year*

• Staff socials

• Family Friendly Policies

• Pension Scheme

• Brand partners discounts

• Black Friday Staff Sale

• Free Distillery Tours for employee +1 during weekday

• Discounted Gin Schools for staff + 1

*As per Company Policy

RENUMERATION

• £12.92 per hour

How to Apply

Please submit your CV and 3 reason why you’re a great fit for the role.

Closing date: 16.05.2025