Accounts Administrator

Heimstaden Bostad; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Heimstaden Bostad seeks a proactive Accounts Administrator to manage tenant accounts and financial processes. This role involves handling rent changes, processing refunds, and ensuring accurate financial reporting. Ideal candidates will have A-levels, relevant experience, and strong skills in communication and problem-solving.

Qualifications

• 2 years of work experience in a similar role is a minimum requirement.
• Experience with various systems including property management is necessary.
• Fluency in English and additional languages is a bonus.

Responsibilities

• Accurately allocate daily bank transfers and maintain the receivables tracker.
• Manage tenant accounts and handle enquiries effectively.
• Proactively contact debtors to ensure healthy cash flow.

Skills

Organizational Skills

Problem Solving

Communication

Customer Service

Education

Finished A-levels

Tools

Microsoft Excel

Property Management Systems

Office 365

Job description

Heimstaden Bostad is a leading European residential real estate company, with an evergreen perspective and a mission to acquire, develop, and operate Friendly Homes.

Job Description

Are you detail-oriented, organized, and passionate about financial accuracy? We’re looking for a proactiveAccounts Administratorto join our dynamic team and play a key role in managing receivables, tenant accounts, and financial processes.

Your key responsibilities will include:

• Accurately allocate daily bank transfers to tenant accounts using the Arthur Occupant system.
• Maintain and update the receivables tracker to ensure accurate financial reporting and reconciliation.
• Process daily tasks tagged as 'Credit Control' and 'Accounts Assistant' in Arthur.
• Handle rent date changes, refunds, and unallocated payments.
• Issue credits for sundry charges and administer tenancy departure charges.
• Monitor and respond to queries in the Rent Enquiries inbox, ensuring high-quality customer service.
• Manage end-to-end deposit disputes across schemes like TDS, My Deposits, Zero Deposits, and Flatfair.
• Raise claims, communicate with tenants, and handle negotiations.
• Escalate unresolved disputes to adjudication with comprehensive evidence.
• Log all disputed charges accurately in the property management system.

STA Processing

• Oversee daily case management within the YDO portal, ensuring timely resolution and operational efficiency.

Credit Control

• Proactively contact debtors 7–21 days after invoice due dates to reduce outstanding balances and support healthy cash flow.

But as we are a small team, we are collaborating a lot across the different departments, so we are sure that you will dig into even more tasks than what we have been able to cover above!

Qualifications

• Finished A-levels
• Minimum 2years of work experience from a similar role
• Experience and curiosity in working with multiple systems, including property management systems
• Experience from working with the whole Office 365 package - especially Excel
• Fluency in verbal and written English (and since our tenants come from all corners of the world, additional language skills are meriting)

You’re someone who builds trust, works well with others, and gets things done. You stay organized, solve problems efficiently, and keep things running smoothly even under pressure. Clear communication and transparency are part of how you work.

If you're dependable and ready to make a difference, we’d love to hear from you!

Additional Information

Joining Heimstaden means being part of a team that dreams big, works passionately, and continuously strives for improvement.At Heimstaden, we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.

We will initiate conversations with selected candidates prior to the application deadline.

We know the value of challenging unconscious bias and the importance of focusing on the full potential and competences of each individual. That is why wedo not require a cover letterwhen applying to our positions, and we use testing as a tool in the process.

We conduct background checks as a mandatory part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!