Accounting Clerk/Analyst Part Time

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Hilton as an Accounting Clerk, where you'll play a vital role in providing exceptional guest service while handling billing disputes and accounting tasks. Working in the Embassy Suites Birmingham, you'll be part of a team committed to quality and guest satisfaction, helping maintain our standards of hospitality.

Qualifications

• Strong communication skills.
• Experience in accounting preferable.
• Ability to resolve disputes promptly.

Responsibilities

• Respond to guest inquiries and charge requests.
• Research and resolve guest billing disputes.
• Perform month-end accounting duties.

Skills

Customer focus

Adaptability

Attention to detail

Job description

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Job Description

Job Number:

HOT0BNWU

Work Locations

Embassy Suites Birmingham, 2300 Woodcrest Place, Birmingham, 35209

An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties, and preparing daily receivables to support the hotel's guest service and financial goals.

What will I be doing?

• Respond to guest inquiries, charge inquiries, and requests in a timely, friendly, and efficient manner.
• Research and resolve guest billing disputes promptly.
• Perform month-end responsibilities, including preparing reports and setting up late bills.
• Prepare and post daily receivables from event contracts and balance totals to the General Ledger.
• Verify receiving tickets, purchase orders, and invoices for proper coding and approval.
• Review final statements for accuracy, correct errors, and send sales contracts to clients.
• Prepare journal entries.
• Handle guest service calls, contact guests via telephone, complete request forms, and send correspondence/folios via email, fax, or mail.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, committed to innovation, quality, and success. We value:

• Hospitality: Delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

We also seek attributes like quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are dedicated to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are central to this mission!