Accountant - Software Support Specialist

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Software Support Specialist with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London, this is an 18-month contract initially, with 2 days in the office a week.

Skills

1. Accountancy qualifications - ACCA, AAT
2. Experience in engaging with customers via outbound calls and emails
3. Experience delivering software-based product onboarding or training (e.g., Xero, Quickbooks, Sage)
4. Ability and desire to learn while staying up to date with the appropriate software solutions

Duties

1. Providing customer support including onboarding, partner strategy, and training
2. Be the first point of contact to resolve challenging customer queries
3. Hold consultative conversations and use questioning skills to uncover customer pain points
4. Able to build urgency in customers to activate and use their subscriptions

Benefits

1. Long contract
2. Product Training
3. Free Breakfast