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Accountant - Software Support
www.topfinancialjobs.co.uk - Jobboard
London
Hybrid
GBP 30,000 - 50,000
Full time
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Job summary
An established industry player is seeking an Accountant for a post-sales support role in the heart of London. This exciting position involves engaging with customers, providing onboarding and training for software products, and resolving queries. The ideal candidate will possess strong accountancy qualifications and experience in software onboarding. Enjoy the benefits of a long-term contract with opportunities for product training and free breakfast at a vibrant office. If you're passionate about finance and technology, this role offers a fantastic opportunity to grow in a dynamic environment.
Benefits
Qualifications
- Strong accountancy qualifications are essential for this role.
- Experience in customer engagement and software onboarding is crucial.
Responsibilities
- Provide customer support including onboarding and training.
- Resolve challenging customer queries as the first point of contact.
Skills
Tools
Job description
Our client is a global FinTech organisation with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking an Accountant for a post sales support role with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially, with 3 days in the office a week.
- Accountancy qualifications - ACCA, AAT
- Experience in engaging with customers via outbound calls and emails
- Experience delivering software-based product onboarding or training, e.g. Xero, Quickbooks, Sage
- Ability and desire to learn while staying up to date with the appropriate software solutions
- Providing customer support including onboarding, partner strategy, and training
- Be the first point of contact to resolve challenging customer queries
- Hold consultative conversations and use questioning skills to uncover customer pain points
- Able to build urgency in customers to activate and use their subscriptions
- Long contract
- Product Training
- Free Breakfast
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