Account Team Leader

AmRest Holdings SE; Leicester; On-site; GBP 80,000 - 110,000; Full time

Job summary

AmRest Holdings SE is seeking an experienced Account Management leader to manage and develop a team of Account Managers and Senior Account Managers in the UK. You will coach, set goals, and review performance while owning key client relationships and portfolio growth.

You will also align with Project Management, approve offers and contracts above threshold, and drive improvements across the commercial function. Travel to client sites may be required.

Qualifications

• Minimum 5 years of experience in Account Management or a related field, including mentoring or leading others.
• German language knowledge is advantageous.
• Proven experience in people management and developing team capabilities.
• Experience managing client relationships and a portfolio of accounts with a strong commercial focus.
• Ability to manage team performance against sales and margin targets.
• Strong problem-solving and decision-making skills with escalations and resourcing decisions.
• Experience collaborating with cross-functional teams, including Project Management, Design, Engineering, Estimating, and Production.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Proficiency in MS Office Suite and CRM/project tracking systems.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Willingness to travel to client sites as required.

Responsibilities

• Lead and develop the Account Management team; coach and review performance.
• Allocate accounts across the team to optimize coverage.
• Own escalation point for client and commercial issues.
• Oversee client relationships, account growth, and financial accuracy.
• Partner with Project Management to align delivery and teams.
• Recruit, onboard, and develop Account Managers and Senior Account Managers.

Skills

People management

Account management

Leadership

Client relationship management

Communication

German language

Education

Bachelor’s degree in Business/Marketing

Tools

MS Office

CRM systems

Project tracking systems

Job description

Key responsibilities:

• Manage, coach, and develop a team of Account Managers and Senior Account Managers, building their commercial and client relationship capabilities.
• Assign and review account allocations across the team, ensuring the right accounts are matched to the right people.
• Set performance goals, conduct regular performance reviews, and hold one-to-one check-ins with direct reports.
• Act as the primary escalation point for client and commercial issues that cannot be resolved by team members, providing direction on next steps.
• Oversee the team’s ownership of client relationships, account growth, and financial accuracy across the portfolio.
• Personally own the client relationship, account growth, and financial accuracy for a reduced portfolio of key accounts, dedicating less than 50% of your time to direct account management.
• Partner with Project Management leadership to ensure alignment between Account Management teams and project delivery teams.
• Review and approve commercial offers, pricing, and contract terms above an agreed threshold or complexity level.
• Monitor team performance against sales and margin targets and report on team and account performance to the Commercial Leader.
• Identify and manage risks and crisis situations across key or escalated accounts.
• Support the recruitment, onboarding, and career development of Account Managers and Senior Account Managers.
• Champion consistent ways of working and the agreed R&R framework across the team.
• Participate in company and commercial improvement initiatives.
• Participate in meetings with key clients and support project-specific discussions, problem solving and decision-making.

What we are looking for:

• Minimum 5 years of experience in Account Management or a related field, including experience mentoring or leading others.
• Very good knowledge of German would be an additional advantage.
• Proven experience in people management and developing team capabilities.
• Experience managing client relationships and a portfolio of accounts, with a strong commercial focus.
• Ability to manage team performance against sales and margin targets.
• Strong problem-solving and decision-making skills, with the ability to manage escalations, prioritise accounts, and make effective resourcing decisions.
• Experience collaborating with cross-functional teams, particularly Project Management, Design, Engineering, Estimating, and Production.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in MS Office Suite and CRM/project tracking systems.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Willingness to travel to client sites as required.

In order to participate in the recruitment process for the offered position, it is necessary for you to provide your personal data. This data will be processed by WILLSON & BROWN sp. z o.o., with its registered office in Warsaw (02-273), ul. Muszkieterów 15c, NIP 5223077025, KRS 0000649340 (the Data Controller). You have the right to access your data at any time, request its rectification, deletion, transfer, or restriction of processing by the Controller, as well as to lodge a complaint with the President of the Personal Data Protection Office. A request for the deletion of your personal data will be treated as a withdrawal from the recruitment process.

Only the personal data included by you in your CV or cover letter will be processed during recruitment, in particular your name, surname, contact details (e-mail and phone number), professional experience, and education. Please do not include any sensitive data in your CV, especially information regarding your health, addictions, political or religious beliefs, or information about your family or relationships.

Providing this data is voluntary and therefore it may be processed only based on your explicit consent. For this reason, we kindly ask you to include a consent clause in your CV. Example clause:

"I consent to the processing of my personal data for the purposes of recruitment in accordance with Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR)."

We would like to inform you that the data of individuals who have participated in the recruitment process will be deleted upon the completion of the recruitment for the given position, unless the candidate agrees to the further retention of their data. If you agree to the further processing of your data, we will retain it for one year from the date of receipt. If you wish to give such consent, please include the following additional clause:

"I consent to the processing of my personal data also after the recruitment process has ended, for the purposes of future recruitment for the same or similar position."

You may contact us regarding personal data processing via the following email address: [e-mail]