Account Team Leader

The Role: Account Team Leader – Stanford Le Hope £35,000

Are you an experienced leader with a passion for driving customer satisfaction and team performance? Do you thrive in a dynamic environment where you can foster collaboration and optimise sales operations? My client is looking for an Account Team Leader to oversee the performance of an assigned account portfolio, ensuring seamless coordination between customer care, sales development, and field sales teams.

Role Overview

As an Account Team Leader, you will be responsible for managing day-to-day operations for your account portfolio, focusing on delivering excellent customer service and driving sales development. You will lead a team dedicated to customer care and sales growth, ensuring the smooth coordination of operations while addressing any escalations or operational challenges. You’ll collaborate closely with Field Coaching, Regional Sales Leadership, Supply Chain, and Marketing to ensure that our customer engagement strategies are consistently executed across all channels.

Key Responsibilities

1. Operational Management:
   Oversee the performance of your assigned account portfolio by ensuring seamless communication and collaboration between customer care, sales development, field sales, and solution experts.
   Effectively manage team workloads to ensure high performance during peak times or staff absences.
   Quickly address any operational issues, working closely with relevant departments to ensure smooth resolutions.
2. Customer Centricity & Continuous Improvement:
   Lead initiatives to improve customer satisfaction, refine processes, and drive team improvements.
   Collaborate with the marketing team to leverage customer feedback, optimise the webshop experience, and support promotional activities.
   Resolve complex customer issues by coordinating input from different departments, ensuring timely and accurate solutions.
3. Performance Monitoring & Reporting:
   Work alongside Regional Sales Leadership and Field Coaching to track portfolio performance, analyze trends, and identify opportunities for improvement.
   Provide regular reports on team collaboration and outcomes, ensuring comprehensive performance tracking and optimisation.
   Utilise available tools and technology to ensure all team activities are accurately documented.
4. Team Development:
   Coach and mentor your Customer Care and Sales Development teams to continuously improve skills and performance.
   Conduct regular performance reviews, set clear development plans, and ensure both individual and team growth.
   Collaborate with Field Coaching to integrate field feedback into training programs, aligning your team’s efforts with broader sales strategies.
5. Cross-Functional Collaboration:
   Work closely with Field Coaching, Regional Sales Leadership, and other departments to align internal operations with field execution strategies.
   Facilitate cross-functional teamwork with marketing, supply chain, and product management to ensure coordinated customer engagement efforts.
   Support company-wide initiatives focused on omnichannel strategies, ensuring successful webshop performance.

The Ideal Candidate

1. Proven experience in leading customer care or sales development teams.
2. Strong organisational and operational management skills.
3. Excellent communication skills with the ability to resolve complex customer issues.
4. Ability to collaborate cross-functionally with marketing, sales, and operations teams.
5. Experience with performance monitoring, team development, and continuous improvement initiatives.

The Package

1. Salary £35,000 - £39,000 Depending on experience
2. Monday to Friday 8:30am – 5:00pm
3. Company Healthcare scheme
4. 20 days holiday + Bank Holidays
5. Pension Scheme
6. Cycle to work scheme after 6 months