Account Support Executive

TheSqua.re; London; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading hospitality service provider in London seeks a passionate Reservations Agent. The ideal candidate will have experience in sales and customer care, ensuring the delivery of high-quality service to guests. Responsibilities include managing inquiries through various channels, maintaining strong client relationships, and supporting account management. This full-time, permanent role offers a salary between £23,000 and £26,000 based on experience, along with various employee benefits and incentives.

Benefits

Annual leave plus public holidays

Learning and Development program

Company-wide & Team incentives

Monthly employee recognition programs

Recommend a friend bonus scheme

Overseas office visits

Monthly social events

Qualifications

• Experience in a sales/reservations-centric role.
• High degree of self-motivation and ability to work unsupervised.
• Strong telephone manner and command of English.

Responsibilities

• Responding rapidly to web, email and phone-based enquiries.
• Delivering departmental KPIs and SLAs consistently.
• Developing lasting relationships with clients.

Skills

Sales experience

Customer care

Communication skills

CRM systems

Job description

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A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard.

This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.

Key Tasks & Responsibilities:

• Responding rapidly to web, email and phone-based enquiries
• Consistently delivering departmental KPIs and SLAs
• Forging good relationships with direct corporate accounts
• Responding & converting enquiries into bookings
• Supporting the Account manager in admin work for key accounts
• Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
• Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
• Flexible attitude to working outside of core job role when necessary

Skills & Experience

• This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge.
• Experience of generating sales and bookings
• You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.
• You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
• What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.

What do we offer?

• Annual leave plus public holidays
• Learning and Development program
• Company-wide & Team incentives
• Monthly employee recognition leading to Annual recognition awards
• Recommend a friend bonus scheme
• Overseas office visits
• Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.

Job Types: Full-time, Permanent, the role is office based in London

Salary: £23,000.00-£26,000.00 per year depending on experience