Account Support Coordinator

Arcus FM Limited.; Redditch; On-site; GBP 25,000 - 30,000; Full time

Job description

Overview

We are recruiting for an Account Support Coordinator in Redditch.

The role will focus on high volume of quotes/estimates generated by the client and reduce the volume through customer engagement. Support the account manager in delivery of the agreed contract with the client ensure performance and KPIs are met.

Responsibilities

1. Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics.
2. Support the management of the CE process.
3. Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement.
4. Review outstanding WO volume and manage outstanding tasks.
5. Influence and work with client representatives to develop a culture of improvement and build effective relationships.
6. Chase and escalate work order volume related issues to point of resolution with supplier.
7. Manage communication between client and supplier.
8. Support the wider team on an ad hoc basis, and subject to training, with things such as system changes, data changes due to peak in demand.
9. Support the creation of reports to manage quotes spend with client and demonstrate supplier spend.
10. Identify and highlight trends, including quote/estimate rejections for a contractor that are high.
11. At the end of each month, support the provision of a detailed breakdown of work orders spend through quotes/estimates, for which have been paid.
12. Build and maintain effective relationships with client, supplier, and internal teams.

Qualifications

Knowledge & Experience

1. Be a Proactive ‘self-starter’.
2. Attention to detail.
3. Ability to work to and meet tight deadlines.
4. Ability to prioritise and manage own workload.
5. Good analytical and organisational skills.
6. Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business.
7. Numeracy and Accuracy.
8. An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables etc.

When you join us, you will receive:

• Salary: up to £30,000 per annum.
• 4% bonus, subject to achievement of targets.
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%.
• Life Assurance.
• Funded Training Sponsorship Scheme.
• Cycle to Work Scheme.
• Health Cash Plan.
• Up to 10% off B&Q/ Trade Point.
• 20% off Nuffield Fitness and Wellbeing Centres.

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Requisition ID

2025-6904