Account Specialist (In House Creative Agency)

BT Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7

Paid carers leave

Maternity/Paternity/Adoption leave

BT product discounts

Pension scheme

Job summary

BT Group, operating through its EE brand, is seeking an Account Specialist in London or Birmingham. You’ll own day-to-day delivery, brief and manage multiple workstreams, and collaborate with production, strategy, and legal teams to ensure on-time, on-brief outputs.

You will lead client meetings, craft precise briefs, and drive efficient studio workflows. The role emphasizes ownership, stakeholder management, and delivering high-quality creative across channels.

Qualifications

• Proven account management experience within a creative agency or advertising environment.
• Experience managing multiple creative projects from brief to delivery.
• Confident stakeholder management and presentation skills.
• Familiarity with Screendragon or similar workflow tools.
• Experience budgets, approvals and purchase orders.

Responsibilities

• Build trusted day-to-day relationships with marketing, product and commercial stakeholders.
• Lead client meetings and briefing sessions, presenting creative work and guiding stakeholders through the delivery process.
• Interrogate incoming requests and develop clear, actionable briefs for creative teams.
• Manage multiple creative projects from brief to delivery, owning timelines, budgets, quality and stakeholder alignment.
• Create detailed project plans with dependencies, approval stages, production requirements and delivery risks.
• Coordinate work across studio, creative, strategy, legal and external supplier teams to maintain momentum.
• Consolidate stakeholder feedback and ensure clear direction to creative teams.
• Oversee production across channels such as retail, direct mail, video, digital, social, print, SMS and merchandise.
• Maintain accurate project information within Screendragon or an equivalent platform.
• Manage approval processes, project costs and purchase orders, identifying risks or overspend early.
• Review outputs to ensure they meet the brief, brand standards, and channel specs.

Skills

Account management

Stakeholder management

Project planning

Presentation skills

Tools

Screendragon

Job description

Req ID: 63617Posting Start Date: 15/10/2026Posting End Date: 25/10/2026Job Function: Brand and MarketingDivision: ConsumerJob Location: GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One BrahamAdvertised Salary: Competitive with great benefitsLocation: London or BirminghamHybrid working - 3 days in the office, 2 day remoteAbout the roleAs Account Specialist, you are the engine room of your brand’s creative output. You own day-to-day project delivery – keeping multiple workstreams moving simultaneously, maintaining quality, and ensuring every piece of work that enters the studio is properly briefed, accurately tracked, and delivered to the highest standard.This is a delivery-focused role that requires someone who is equally comfortable writing a production timeline for a retail rollout and consolidating stakeholder feedback on a brand campaign. You work closely with the Account & Project Manager, who oversees the account and sets the standard, and with the Lead Studio Manager, who controls resourcing. Your job is to make sure the work moves efficiently, professionally, and correctly through the studio – and that nothing falls through the cracks.You will need to know your craft deeply – production processes across multiple output types, how to build a schedule that accounts for dependencies, and when to pull in a Strategist or Creative Director to strengthen the work. You are not doing this alone, but you are responsible for it.What you’ll be doingBuild trusted day-to-day relationships with marketing, product and commercial stakeholders, providing clear updates and managing expectations.Lead client meetings and briefing sessions, confidently presenting creative or strategic work and guiding stakeholders through the delivery process.Interrogate incoming requests and develop clear, actionable briefs that give creative teams the insight and direction they need.Manage multiple creative projects from brief to delivery, taking ownership of timelines, budgets, quality and stakeholder alignment.Create detailed project plans that account for dependencies, approval stages, production requirements and delivery risks.Coordinate work across studio, creative, strategy, legal and external supplier teams to keep activity moving efficiently.Consolidate stakeholder feedback, resolve conflicting input and ensure creative teams receive clear and constructive direction.Oversee production across channels such as retail, direct mail, video, digital, social, print, SMS and merchandise.Maintain accurate project information within Screendragon, or an equivalent workflow management platform.Manage approval processes, project costs and purchase orders, identifying risks or potential overspend at an early stage.Review creative outputs throughout delivery to ensure they meet the brief, brand standards, technical requirements and channel specifications.Improve ways of working by sharing learning, contributing ideas and taking accountability for successful project deliveryEssential Skills / ExperienceProven account management experience within a creative agency, advertising, content or comparable creative environment, with direct ownership of client relationships and meetings.Strong experience managing multiple creative projects from brief to delivery, including project planning, production timelines, dependencies, budgets and approvals.Confident stakeholder management and presentation skills, supported by commercial awareness, attention to detail and the ability to remain calm across competing prioritiesDesirable Skills / ExperienceProduction knowledge across retail, direct mail, video, social, digital, print, SMS, merchandise or other multi-channel creative outputs.Experience writing creative briefs and presenting creative or strategic work to clients.Experience working with third-party agencies, production partners or specialist suppliers.Familiarity with Screendragon or a similar workflow and project management tool.Experience managing project budgets, purchase orders and financial tracking.Background within an in-house agency or exposure to telecommunications, technology or consumer brands.Understanding of brand and performance marketing campaigns.Familiarity with agile ways of working and presenting to senior stakeholderOur PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:10% on target annual bonusAccess to an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme – 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.