Account Solutions Consultant, Customer Experience Orchestration

Adobe; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Adobe is seeking a Senior Solutions Consultant to join the team and manage strategic enterprise accounts. You will act as a trusted advisor, understanding customer business objectives and demonstrating the value of Adobe solutions to optimize digital strategies and drive growth.

Collaborate with Sales, Technical, Consulting and Customer Success teams to deliver compelling demonstrations and compelling use cases.

Qualifications

• Understanding of technology and how it drives digital transformation.
• Strong grasp of digital marketing and emerging trends.
• Experience leading customer workshops and presenting to senior stakeholders.

Responsibilities

• Act as a trusted advisor to customers and articulate value of Adobe solutions.
• Collaborate with Sales, Technical, Consulting and Customer Success teams.
• Lead complex sales plays from discovery to close.
• Develop use cases and value propositions for client proposals.

Skills

Digital transformation

Digital marketing

Presentation skills

Stakeholder engagement

Pre-sales experience

Value selling

RFP responses

Job description

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We’re searching for a Senior Solutions Consultant to join our team and look after strategic enterprise accounts.

What you’ll do

As a Senior Solution Consultant, you’ll act as a trusted advisor to our customers - the world's most innovative companies! Understanding their business landscape and objectives and demonstrating and articulating the value of the Adobe solutions and how they optimise and support their digital strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the Adobe Experience Cloud to strengthen their brand and grow their business and look for the value between Adobe Creative and Document Cloud. As a core member of the Pre-Sales team, you’ll collaborate with and support our Sales organisation, and work closely with our wider Technical, Consulting and Customer Success teams. The ideal candidate will have a blended technical and digital marketing background with a good eye for presentation and compelling demonstrations. You’ll have the confidence to discuss our solutions and technology with both marketing and IT partners at all levels.

What you need to succeed

You’ll need the following skills to be successful: A strong understanding of technology and how this can drive digital transformation A strong understanding of digital marketing and emerging trends like Agentic AI Ability to identify the critical business issues that customers are facing and provide solution approaches Exceptional presentation skills, conversational skills and experience as a trusted advisor Proven ability to partner with senior client stakeholders (e.g., CMO, CIO, VP-level) to uncover strategic business objectives and align technical solutions to those goals. Expertise in leading complex, large sales plays from discovery through to tech win, acting as the technical authority. Experienced in building and communicating use cases and value propositions Strong demonstration and value-selling experience Crafting end-to-end user experiences, using innovative ways to combining content, web journey, personalised experiences and marketing automation Self-motivated with a strong aim to succeed in a highly dynamic environment Ability to multi-task in a fast-paced environment Maintain an understanding of competitors, especially strengths and weaknesses of competitor solutions Develop & maintain authoritative understanding of digital technologies and marketing trends Provide creative and strategic content/input as part of the RFP or proposal process, presentations and client case studies Participate & lead in customer workshops, presentations, and other working sessions as required

The following requirements are relevant to this role

Ability to conduct and lead customer workshops A good understanding of digital technologies in general e.g. web, mobile, CRM, etc. Must be self-managed, adaptable and dedicated to customer success Experience in a technical pre-sales, consulting, specific industry or digital marketing environment Experience with marketing or ad technology e.g. analytics, personalization, web content management, digital asset management, Email, DMPs, CDPs, DSPs, Ad servers etc Exceptional interpersonal, written, presentation, and communication skills

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Accessibility & Accommodations

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Employee Culture & Benefits

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].