Account Solution Engineer

Salesforce, Inc..; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in London is seeking a Solutions Engineer to work with its financial services clients. The role involves leading customer engagements, presenting business solutions, and driving customer success through digital transformation. Candidates should have over 9 years of experience in the IT industry, particularly in customer engagement solutions. Strong presentation skills and a solid understanding of financial services are also essential.

Qualifications

• 9+ years of experience in the IT Industry, pre-sales or implementation.
• Experience working with Financial Services clients.
• Strong experience in customer engagement solutions.

Responsibilities

• Lead customer engagements and present business value effectively.
• Conduct discovery sessions and workshops to understand client challenges.
• Build partnerships with Sales teams.

Skills

Digital transformation expertise

Customer engagement solutions

Presentation skills

Business analysis

Pre-sales experience

Education

Degree or equivalent relevant experience

Job description

We have an outstanding opportunity for an expert Solutions Engineer to work with our outstanding financial services customers in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in London,UK. The successful applicant will have a track record of working with enterprise software and services organizations in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups.

Specific Responsibilities:

• Provide thought leadership in how large enterprise organization can drive customer success through digital transformation.

• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

• Be an innovator who can build new solutions using out-of-the-box thinking.
  Build a strong partnership with Sales teams and build trust with team members.

• The ability to authoritatively present and articulate the business value to managers and executives of all levels.

• Deliver functional and technical responses to RFPs/RFIs.
  Work as an excellent teammate by adding value, learning and sharing new knowledge.

• Demonstrate a knowledge of how to integrate cloud applications to existing business applications and technology.

• Lead multiple customer engagements concurrently, delegate responsibility for specific areas of engagements.

• Be self-motivated, flexible, and take initiative.

Required Skills:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Relevant 9+ years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.

• Experience working with client in Financial Services (such Banking, Wealth Management, FinTech) or experience in a similar Regulated Industry such as Pharma.

• Strong focus and experience in pre-sales or implementation is required.

• Experience of working on customer engagements with Enterprise Client (over 500 employees)

• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs. Experience in running Proof of Concepts and managing customer stakeholders.

• Understanding of AI and the application of AI in the context of Enterprise CRM.

• Business Analysis/ Business case/return on investment construction. A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and AI solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Outstanding presentation and demonstration skills.

• Experience in sophisticated solution selling to Enterprise customers that involves engagement with IT Enterprise Architects and Business Leaders.

• Engage with business users to build solution presentations, demonstrations and prototypes.