Account Services Manager

JR United Kingdom; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Medical Device Manufacturer is seeking an experienced Account Manager to strengthen key customer relationships. This role is essential for ensuring project execution and communication across teams, contributing to customer satisfaction in a regulated environment.

Qualifications

• Bachelor’s degree with a healthcare or medical device background preferred.
• 3-5 years experience in account management within regulated industries.
• Strong communication and project coordination skills.

Responsibilities

• Manage day-to-day communication and issue resolution for key clients.
• Coordinate with internal teams to support change requests.
• Monitor customer KPIs and lead business reviews.

Skills

Communication

Project Coordination

Problem Solving

Education

Bachelor’s degree in Business, Engineering, or a related field

Tools

CRM systems (Salesforce preferred)

Job description

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JCW is working with a leading Medical Device Manufacturer looking for an experienced Account Manager to join their Operations team and take ownership of key customer relationships in a regulated manufacturing environment. This role plays a critical part in ensuring smooth communication, project execution, and customer satisfaction.

Key Responsibilities:

• Act as the primary point of contact for key clients, managing day-to-day communication, weekly updates, and issue resolution
• Coordinate with internal teams (Engineering, Quality, Planning, Manufacturing) to support change requests and ensure timely delivery
• Monitor customer KPIs, lead business reviews, and support initiatives that improve customer experience and service levels

Qualifications:

• Bachelor’s degree in Business, Engineering, or a related field; healthcare or medical device background preferred
• 3-5 yrs experience in account management or client-facing roles within regulated industries such as medical devices
• Strong communication, project coordination, and problem-solving skills; familiarity with CRM systems (Salesforce preferred)