Account Operations Executive

TD SYNNEX; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job description

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year on year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values we'd like to hear from you.

We can offer you:

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Employee Assistance Programme

Job Purpose:

Provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

Responsibilities:

• Ownership of any customer related administration including the use of Portals, customer feeds and back order management
• Ensure all orders/ amendments/ reports are actioned within agreed SLA's, providing an exceptional level of service to the customer
• Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
• Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
• Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI's

Knowledge Skills and Experience:

• Strong attention to detail
• Process driven & results orientated
• Customer focused
• Excellent organization skills
• Effective time management and prioritizing skills
• Numerate
• Excellent telephone manner
• Excellent communication skills
• Excellent customer relations skills

At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!