Account Manager - Water Hygiene

SMS Environmental; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job description

With 20 years of leading industry experience, SMS Environmental Ltd provides vital water hygiene services to domestic and commercial sectors throughout the UK. This exciting role will have you serving as the primary point of contact for a variety of large, longstanding, key client portfolios, with an annual turnover value of circa £750,000+.

You will be responsible for maintaining and nurturing relationships with our esteemed clients, ensuring that we are providing high quality, bespoke and tailored recommendations based on the most current and up to date guidance in relation to compliance and the water industry.

Through regular gap analysis, the quoting of remedial works and the ethical up selling/cross selling of works, we can ensure the profitability of our contracts in line with guidance and legislation. You must be able to effectively represent our company whilst advocating for your clients’ best interests, driving client satisfaction and retention through proactive engagement and support.

Working within our very friendly account management department, you will collaborate closely with various internal departments to coordinate efforts, troubleshoot issues and provide tailored solutions to address client objectives. Working with the Company’s core values at the heart of everything you do is paramount to this role.

Responsibilities

• Ensure all contracts comply and run in accordance with all current health and safety law, statutory legislation, regulations and guidance.
• Ensure that clients are aware of and aid them with the management of their hazards using our compliance software, Opuz X.
• Manage existing customer budgets and profitability, developing full sales potential and ensure payment terms are met.
• Carry out annual contract renewals including a thorough gap analysis.
• Ensure that contractual obligations are met.
• Programme/tailor customer contracts providing advice and guidance to customers as required.
• Raise quotations and tasks from customer queries and hazards raised from onsite engineer observations.
• Liaise with other departments, i.e., plumbing and risk assessment teams to ensure works are planned and completed as per contract requirement.
• Ensure contracts achieve high KPI percentages.
• Attend and present at external customer meetings.
• Attend client places of work and provide legionella awareness training.
• Be confident in training others to deliver (following internal training) a specialised City and Guilds training course for clients and employees, e.g., responsible persons training, swimming pool training, etc.
• Assist with the tenders, new bids and marketing. This will be in the form of site visits, reviewing parts of tenders and completing costing exercises for the tender submission.
• Attend training to develop relevant knowledge, technique and skills.
• Adhere to Health & Safety policy and other requirements relating to care of equipment.

Skills

• Previous experience in the water hygiene industry, or in the Health and Safety or Facilities Management sector, or previous experience in Account Management / Client Relationship role, e.g., CRM.
• Excellent interpersonal communication skills and great networking skills.
• Strong IT skills - experience of using multiple internal systems.

Benefits

• 30 days holiday including bank holidays.
• Contributory company pension scheme.
• Enhanced sickness, maternity & paternity pay.
• Employee Assistance Plan including a 24/7 free confidential helpline.
• Employee discounts and cashback savings.
• Extra bonus holiday for birthday on completion of 2 years’ service.
• Private medical care plan or cash alternative on completion of 2 years’ service.
• Free Financial Guidance (remote).
• Free Travel Guidance (remote).
• Cycle to work scheme.
• Electric car scheme (through salary sacrifice).
• Support to gain further training and qualifications.