Account Manager (Virtual Credit Cards / Fintech / Payments)

Trip.com; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player in the fintech sector is seeking an Account Manager to oversee strategic customer relationships and enhance their payment solutions experience. In this dynamic role, you will engage with clients to understand their business goals, analyze transaction data, and implement tailored account plans that drive revenue growth. The company fosters an inclusive culture, offering abundant career opportunities and flexible work arrangements. Join a team where you can unleash your potential and make a global impact while enjoying engaging company-sponsored activities.

Benefits

Flexible work arrangements

Learning opportunities

Company-sponsored activities

Internal transfer encouragement

Global job rotation programs

Qualifications

• 3-6 years in account management or client success in fintech or B2B SaaS.
• Strong understanding of virtual credit cards and B2B payments is a plus.

Responsibilities

• Manage a portfolio of strategic customers and drive revenue growth.
• Analyze transaction data to optimize client experiences and increase product adoption.

Skills

Account Management

Client Success

Analytical Skills

Communication Skills

Upselling/Cross-selling

Tools

CRM tools (Salesforce, HubSpot)

Excel

BI dashboards

Job description

Account Manager (Virtual Credit Cards / Fintech / Payments)

Regular London Finance Other Job ID:5656

Update 2025-04-01

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About TripLink

Triplink (www.triplinkintl.com), founded in 2019, is the fintech division of Trip.com Group. Triplink operates globally with offices in major cities across Asia, Europe, and beyond. Since 2022, Triplink has been recognized as a leading commercial card issuer in its market.

As an Account Manager, you will:

• Own a portfolio of strategic customers, ensuring they receive maximum value from our payment solutions.
• Act as the primary point of contact for assigned accounts, building strong relationships with key decision-makers while driving revenue growth.
• Monitor account health, identify risks to revenue, and implement mitigation plans. Track volume performance and ensure clients meet or exceed processing targets.
• Understand client business goals and payment needs, proactively pitching additional services such as new product features, expanded payment corridors, and bespoke funding options to enhance their experience and increase revenue.
• Analyse transaction data to generate insights, optimise client experiences, and increase product adoption and transaction volumes.
• Develop and execute tailored account plans that include clear growth objectives, timelines, and success metrics, ensuring that both you and your clients are aligned on goals.
• Work closely with internal teams to support seamless onboarding and the rollout of new products or use cases within existing accounts, fostering expansion opportunities.
• Regularly engage with clients to collect feedback, uncover pain points, and identify market trends. Work closely with internal teams (Product, Risk, Compliance, Operations) to address issues, troubleshoot, and incorporate feedback to enhance products and services.

What you'll Need to Succeed:

• 3–6 years of experience in account management or client success in a fintech, payments company, or B2B SaaS platform.
• Strong understanding of virtual credit cards, B2B payments, or travel payments a plus.
• Demonstrated track record of managing large or high-growth accounts and exceeding revenue targets.
• Excellent commercial instincts; able to identify and close upsell/cross-sell opportunities.
• Strong analytical skills – comfortable using data to drive strategy and client engagement.
• Ability to communicate effectively across different levels and functions within both client and internal organisations.
• Experience using CRM tools (e.g., Salesforce, HubSpot), Excel, and BI dashboards.
• Comfortable in a fast-paced, evolving environment with multiple competing priorities.
• Experience managing accounts in the travel industry (e.g., OTAs, TMCs, airlines) and familiarity with regulatory/compliance frameworks related to card issuance or money movement is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation programs enable you to pursue a global career path and make a global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangements.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com