Account Manager (United Kingdom)

Starlims Corporation; United Kingdom; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to represent their innovative LIMS solutions. In this pivotal role, you will be the primary contact for customers, focusing on enhancing profitability and customer loyalty. Your responsibilities will include identifying new business opportunities, managing a robust sales funnel, and developing strategic account plans. This position offers the chance to work closely with clients in various sectors, including pharmaceuticals and biotechnology, ensuring their needs are met with tailored solutions. Join a forward-thinking company that values integrity and customer satisfaction, and make a significant impact in the laboratory management field.

Qualifications

• Experience in laboratory or science-based industries is essential.
• Strong background in account management within a software context.

Responsibilities

• Identify and manage business opportunities to drive revenue growth.
• Build and maintain strong customer relationships for retention and loyalty.
• Develop strategic account plans to achieve sales goals.

Skills

Account Management

Sales Strategy

Customer Relationship Management

Negotiation Skills

Market Analysis

Education

Bachelor's Degree in Science

Bachelor's Degree in IT

Bachelor's Degree in Business

Job description

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.

Be the representative of STARLIMS to the customer. The Account Manager operates as primary contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. Act as a trusted partner to existing customers. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintain customer satisfaction through direct contact.

Responsibilities:

• Identify additional business opportunities and maintain a strong sales funnel.
• Generate additional business by effectively managing opportunities.
• Responsible for driving profitable revenue and closing opportunities within targeted named accounts.
• Investigate and understand the customers and their business environment including goals, objectives and strategies.
• Work closely with sales specialists to deliver excellent product presentations.
• Design and deliver unique solutions that result in improved outcomes for customer.
• Responsible for selling total solutions to target; non-enterprise accounts (high-risk/upselling renewals; new business).
• Establish and build deep understanding of customer and stakeholder needs.
• Maintain a detailed understanding of customer decision makers and influencers; builds and preserves customer relationships to leverage in driving new sales and protecting base business.
• Analyze impact of market trends and factors on customers.
• Develop strategic account plans for closing deals and achieving sales goals.
• Negotiate long-term contracts resulting in long-term commitments.
• Respond to RFIs and RFPs in a professional and timely manner.

Education: Bachelor’s Degree in Science, IT or Business subject

Experience:

• Laboratory or Science-based industry experience
• Account management experience in a software selling context