Account Manager (TGS1693) – Up to £45k DOE

Tagged Resources; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxurious lifestyle and apparel brand in London is seeking an Account Manager to enhance client relationships and drive sales. The role involves creating tailored quotes, maintaining partnerships, and collaborating with design teams. Ideal candidates will have experience in luxury fashion or yachting, strong communication skills, and proficiency in CRM tools.

Qualifications

• 2–4 years experience in account management and luxury fashion or yachting-related industries.
• Strong understanding of the superyacht industry, crew roles, and uniform requirements.

Responsibilities

• Creation of quotes tailored to reflect previous orders and client requests.
• Maintain and develop long-term partnerships with clients.
• Monitor revenue against targets and implement strategies to close deficits.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Tools

CRM Software

Google Workspace

Job description

Location: London

Type: Permanent

Industry: Ladieswear

Job Ref: TGS1693

The Company:

An established luxurious lifestyle and apparel brand is seeking an Account Manager to join their team.

The Role:

1. Creation of quotes tailored to reflect previous orders and client requests.
2. Identify new opportunities within existing accounts and introduce new product lines, seasonal items, or improve uniform offerings.
3. Maintain and develop long-term partnerships with clients, offering a high-touch, consultative service to ensure high levels of retention.
4. Collaborate with the design and product teams to present curated suggestions that reflect innovation, functionality, and style.
5. Leverage CRM tools to track client preferences, purchase cycles, and reorder timing.
6. Follow up and check back with clients within 2 weeks, passing relevant feedback internally, and building relationships and knowledge of the client.
7. Monitor revenue against targets and implement strategies to close deficits if needed.
8. Ensure prompt, accurate, and regular communication with clients and internal teams via email, phone, and WhatsApp.
9. Deal with order enquiries promptly and in a timely manner.
10. Create and update quotes to reflect client requests, recommending products based on previous sales, product recommendations, and trusted suppliers.
11. Send project status updates and timelines to clients regularly to provide updates and reassurance on order progress, acting as the main point of contact.
12. Provide reports and documents such as back-order lists, shipping information, inventories, and order forms related to each project.
13. Communicate regularly within the wider Client Services team and liaise closely with the sales order manager to ensure projects or shipments remain on track.
14. Ensure databases and systems are up to date with current and correct information for smooth handovers.
15. Maintain the company database and CRM with current contacts and client notes to ensure business continuity.
16. Handle issues with agility and diplomacy, always aiming to exceed client expectations.
17. Act as Account Manager for large VIP clients, providing an elevated and personalized focus with fast response times.
18. Work on maintaining a high retention rate by developing relationships and pre-empting client needs.
19. Manage expectations with a proactive and solution-oriented approach.
20. Maintain confidentiality and anticipate bespoke requests with sensitivity and efficiency.
21. Support the development of the account management team and their daily duties to perform at the highest standards, providing feedback on their development to Senior Leadership.
22. Distribute work and sales as they come into the department.
23. Conduct audits to ensure adherence to sales protocols by all team members.
24. Collaborate with the COO & CEO to improve processes, workflows, and new IT systems.
25. Ensure the team follows company values, mission, and vision.
26. Issue regular reports capturing departmental activity and revenue against targets.
27. Develop department KPIs to measure success.
28. Build and present data to enable insightful business decisions and strategies.
29. Consider and implement new ways of working within the team to enhance client experience and revenue.
30. Oversee migration, updates, and implementation of the sales protocol as the company grows.
31. Provide feedback and enhance functionality for the account management team.
32. Train new team members on sales protocols, processes, and products.
33. Develop the team both collectively and individually to excel and progress in their roles.
34. Create training guides and manuals for the department, ensuring they are communicated and regularly updated.
35. Research and implement relevant courses to support team performance and personal development.
36. Manage performance frameworks, collaboratively setting objectives and KPIs, reviewing regularly, and reflecting during 1:1s.

Skills Required:

• 2–4 years experience in account management and luxury fashion, or yachting-related industries. Strong understanding of the superyacht industry, crew roles, and uniform requirements.
• Excellent communication and interpersonal skills, with a service-driven mindset.
• Exceptional organizational skills and ability to multitask under pressure. Willingness to travel for client meetings and international events/shows.
• Proficiency in CRM software and Google Workspace.